Shift Leader: Champion Guest Service & Quality

Taco-Bell; Willow Grove (PA); On-site; USD 23,000 - 28,000; Full time

Job summary

Taco-Bell in Willow Grove, PA is seeking a Shift Leader to support management in restaurant operations and administrative tasks. The role blends customer service leadership with responsibilities for food safety, inventory, and opening/closing procedures.

Hourly pay ranges from $17.00 to $20.00, with time allocated to management tasks and remaining hours to food preparation, guest service and cleaning. This position emphasizes coaching crew and maintaining standards.

Responsibilities

• Maintains fast, accurate service, positive guest relations and ensure products are consistent with company quality standards.
• Conducts periodic food safety audits.
• Provides on-going coaching and feedback to crew on customer service, product quality and speed of service.
• Shares with the Management team day-to-day responsibility for cash procedures such as bank deposits, making change, opening/closing safe and verifying drawers.
• Conducts daily inventory, completes shift-to-shift food safety audit and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation and order fulfillment on a daily basis to ensure adherence to company standards.
• Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
• In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.
• Provides ongoing coaching and feedback for crew employees.
• Provides “hands-on” training for crew in Learning Zone.

Job description

Taco-Bell in Willow Grove, PA is seeking a Shift Leader to support management in restaurant operations and administrative tasks. The role blends customer service leadership with responsibilities for food safety, inventory, and opening/closing procedures.

Hourly pay ranges from $17.00 to $20.00, with time allocated to management tasks and remaining hours to food preparation, guest service and cleaning. This position emphasizes coaching crew and maintaining standards.