Shift Leader Broad

Jersey Mike's Subs; Fort Worth (TX); On-site; USD 17,908 - 23,419; Full time

Job summary

A popular sandwich shop in Fort Worth is seeking a Shift Leader to oversee in-store operations alongside the General Manager. This role requires energetic individuals who are committed to ensuring exceptional service and cleanliness standards are met. Responsibilities include greeting customers, taking orders, preparing food, and leading team members. Candidates must have a positive attitude, be at least 18 years old, and have the ability to work flexible hours. Competitive hourly pay is offered, starting at $13.00, with potential increases up to $17.00.

Qualifications

• Energetic, hard-working, and ethical individual with a commitment to learning.
• Ability to understand and adhere to company policies.
• Must be 18 years old or older.

Responsibilities

• Greet customers, record orders, and serve food with a positive attitude.
• Input orders into a POS system and handle payments accurately.
• Work with the team to prepare subs to customer specifications.
• Ensure cleanliness of the restaurant and kitchen utensils.
• Train new employees and resolve issues with team members.
• Handle customer concerns professionally.

Skills

Energetic

Team Player

Positive attitude

Customer satisfaction commitment

Job description

Shift Leader - 3540 East Broad St, #110, Fort Worth, TX, 76063

Hourly Rate: $13.00 – $17.00 per hour

Position Overview

The Shift Leader helps oversee in-store operations alongside the General Manager. The Shift Leader plays a major role in ensuring the store is in exceptional order and that all employees are performing duties properly and efficiently. Shift Leaders must lead by example and execute systems and procedures with 100% integrity. As a Shift Leader, your attitude needs to be enthusiastic, friendly, and positive, and follow all guidelines and initiatives outlined in the "line employee" description.

Requirements

• Be energetic, hard-working, and ethical
• Ability to understand and adhere to all company policies and procedures
• Commitment to learning
• Have strong desire to work as a Team Player
• Flexibility to work day and night shifts, weekends, and holidays
• Ability to stand for long hours at a time and work in a fast-paced environment
• Positive attitude and commitment to customer satisfaction
• Ability to lift 40 pounds
• Must be 18 years old or older

Responsibilities

• Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu.
• Input orders into a point-of-sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required.
• Work together with the line team to prepare cold and hot subs to customer specifications, while following cooking instructions, safety procedures, and sanitary requirements.
• Use specific kitchen machinery such as knives, grills, slicers, etc.
• Ensure restaurant cleanliness daily by clearing and wiping tables, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms.
• Communicate effectively with team members and management to create work schedules, train new employees, and resolve any interpersonal issues as needed.
• Handle customer concerns and complaints professionally and calmly to resolve problems according to Jersey Mike's standards and policy.
• Maintain a neat and tidy appearance by wearing required uniform and adhering to a corporate dress code.