Shift Leader (Bay View)

Toppers Pizza in; Milwaukee (WI); On-site; USD 12,398,000 - 20,664,000; Full time

Benefits offered by this job

Competitive pay up to $15/hr

Referral bonuses

Flexible Scheduling

Health Insurance (Company Paid) up to

Job summary

Toppers Pizza is seeking a Shift Leader (Bay View) to join our transportation-focused leadership team. You will help guide daily operations, coach team members, and ensure fast, friendly service in a busy pizza environment.

The role emphasizes supervising shifts, balancing cash, resolving issues, and maintaining safety and quality across all responsibilities. Flexible scheduling and opportunities for advancement are highlighted in the benefits.

Qualifications

• Minimum of supervisory experience in quick service restaurant or retail.
• Ability to lead daily tasks and coach Team Members.
• Strong commitment to guest satisfaction and safety.

Responsibilities

• Assign and direct daily duties for Team Members based on role and shift needs.
• Maintain high standards of cleanliness, sanitation, food quality and guest satisfaction.
• Uphold policies; provide feedback and coaching to Team Members as needed.
• Assist delivery drivers with routes using knowledge of area maps and traffic patterns.
• Resolve customer complaints quickly and with a smile.
• Provide feedback to Team Members in a constructive manner.
• Train new Team Members on daily tasks.
• Balance cash draw and prepare deposits.

Skills

Leadership

Team supervision

Customer service

Job description

Shift Leader (Bay View) (Transportation)

Be a part of an amazing leadership team where your voice matters and you help us deliver AMAZING experiences to our customers and fellow Team Members.

Our flexible work schedule allows you to work around your other commitments to achieve a better work-life balance. We are open 7 days a week and our typical opening Team Members start as early as 9:30am and closing Team Members stay as late as 5:00am. Toppers has hours available that will work for you!

Responsibilities

• Assign and direct daily duties for Team Members based on role, skills and shift needs
• Maintain high standards in restaurant cleanliness, sanitation, food quality, and guest satisfaction
• Uphold Toppers policies and procedures; provide feedback/coaching to Team Members as needed
• Be knowledgeable of delivery area map/traffic patterns to assist delivery drivers organize their routes
• Solve customer complaints quickly and with a smile
• Provide feedback to Team Members in a positive manner
• Train new Team Members on daily tasks
• Balance cash draw and prepare deposit

Minimum Qualifications

• Must be legally eligible to work in the United States
• Must be 18 years of age
• Physically able to perform all essential job duties with or without reasonable accommodation
• Reliable transportation
• Previous quick service restaurant retail or supervisory experience

Preferred Experience

• Food Manager Certification

Benefits

• Competitive pay package - Up to $15/hr
• Referral bonuses for stacking up your dough and bringing more friends to the "pizza" pie.
• Flexible Scheduling
• Up to 90% Company Paid Medical Insurance*
• 401(k) Plan with up to a 4% Company Match
• Payroll Advance on earned income up to $500 per pay period
• Holiday Pay on certain holidays that we are open
• Meal Discounts (70% While Working!)
• Rapid advancement opportunities with our Manager-in-Training program climb the pizza ladder with pay raises at each level!
• Free Uniforms T-Shirt to wear with pride as you spin dough like a pro
• FUN Atmosphere
• Flexible Spending Accounts (Dependent Care & Health)*
• Health Savings Account*
• Voluntary Group Dental, Vision, and Life Insurance*
• Voluntary Hospital Indemnity, Accident, and Critical Illness Insurance*
• Voluntary Group Pet Insurance*
• *For those who meet the qualifications

For you to be successful at Toppers Pizza, as a Team Member, you must be willing to come to work and exhibit The Toppers Way.

This means that You:

• Live With Integrity-- say what you mean, and do what you say, especially when nobody's watching!
• Have Fun-- yes, it is work but enjoy it!
• Always project a positive image & energy-- smile, in-person and on the phone.
• Are noticeably friendly & give each customer individual attention.
• Want to be a part of building something special -- we are building a special company!
• Bring It...With Passion-- come to work ready to rock and make it happen.
• Kill it at the details --anticipate needs and react when noticing any dissatisfaction.
• Can tell it like it is with tact -- honesty with a positive spin.
• Are self-disciplined with a strong drive to succeed -- you need little direction before you take the reins with a can-do attitude.