Shift Leader

Toppers Pizza; Cincinnati (OH); On-site; USD 16,531,000 - 22,042,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

401(k) plan

Meal discounts

Career growth

Flexible scheduling

Free uniforms

Job summary

Toppers Pizza in Cincinnati is hiring Team Members to support a flexible schedule across 7 days. Earn up to $16/hr with opportunities for advancement. Roles emphasize leadership, guest satisfaction, and efficient operations.

Responsibilities include directing daily duties, maintaining cleanliness and quality, coaching Team Members, and supporting delivery logistics while delivering a positive customer experience.

Qualifications

• Must be legally eligible to work in the United States.
• Must be 18 years of age.
• Physically able to perform all essential job duties with or without reasonable accommodation.
• Reliable transportation.
• Previous quick service restaurant retail or supervisory experience.
• Preferred Food Manager Certification.

Responsibilities

• Assign and direct daily duties for Team Members based on role, skills and shift needs.
• Maintain high standards in restaurant cleanliness, sanitation, food quality, and guest satisfaction.
• Uphold Toppers policies and procedures; provide feedback/coaching to Team Members as needed.
• Be knowledgeable of delivery area map/traffic patterns to assist delivery drivers organize their routes.
• Solve customer complaints quickly and with a smile.
• Provide feedback to Team Members in a positive manner.
• Train new Team Members on daily tasks.
• Balance cash draw and prepare deposit.

Skills

Supervisory experience

Customer service

Team leadership

Food service

Flexible scheduling

Education

Food Manager Certification

Job description

Be a part of an amazing leadership team where your voice matters and you help us deliver AMAZING experiences to our customers and fellow Team Members. Our flexible work scheduleallows you to work around your other commitments to achieve a better work-life balance. We are open 7 days a week and our typical opening Team Members start as early as 9:30am and closing Team Members stay as late as 5:00am. Toppers has hours available that will work for you!

Responsibilities

• Assign and direct daily duties for Team Members based on role, skills and shift needs
• Maintain high standards in restaurant cleanliness, sanitation, food quality, and guest satisfaction
• Uphold Toppers policies and procedures; provide feedback/coaching to Team Members as needed
• Be knowledgeable of delivery area map/traffic patterns to assist delivery drivers organize their routes
• Solve customer complaints quickly and with a smile
• Provide feedback to Team Members in a positive manner
• Train new Team Members on daily tasks
• Balance cash draw and prepare deposit

Minimum Qualifications

• Must be legally eligible to work in the United States
• Must be 18 years of age
• Physically able to perform all essential job duties with or without reasonable accommodation
• Reliable transportation
• Previous quick service restaurant retail or supervisory experience
• Preferred Experience Food Manager Certification

Benefits

• Competitive pay package - Up To $16/hrReferral bonuses for stacking up your dough and bringing more friends to the "pizza" pie.Flexible Scheduling Up to 90% Company Paid Medical Insurance*401(k) Plan with up to a 4% Company MatchPayroll Advance on earned income up to $500 per pay periodHoliday Pay on certain holidays that we are openMeal Discounts (70% While Working!)Rapid advancement opportunities with our Manager-in-Training program climb the pizza ladder with pay rises at each level!Free Uniforms T-Shirt to wear with pride as you spin dough like a proFUN AtmosphereFlexible Spending Accounts (Dependent Care & Health)*Health Savings Account*Voluntary Group Dental, Vision, and Life Insurance*Voluntary Hospital Indemnity, Accident, and Critical Illness Insurance* Voluntary Group Pet Insurance* *For those who meet the qualifications

For you to be successful at Toppers Pizza, as a Team Member, you must be willing to come to work and exhibit The Toppers Way. This means that You: Live With Integrity-- say what you mean, and do what you say, especially when nobody's watching!Have Fun-- yes, it is work but enjoy it!Always project a positive image & energy-- smile, in-person and on the phone.Are noticeably friendly & give each customer individual attention.Want to be a part of building something special -- we are building a special company!Bring It...With Passion-- come to work ready to rock and make it happen.Kill it at the details --anticipate needs and react when noticing any dissatisfaction.Can tell it like it is with tact -- honesty with a positive spin.Are self-disciplined with a strong drive to succeed -- you need little direction before you take the reins with a can-do attitude. Grab this opportunity by the slice and join us at Toppers where every day is a pizza party waiting to happen!