Shift Leader - Bakery & Guest Experience (Flexible Schedule)

Insomnia Cookies, LLC; Santa Barbara (CA); Hybrid; USD 29,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Early wage access

Flexible schedule

Employee discount

Job summary

Insomnia Cookies is seeking a Shift Leader to run bakery operations and deliver an exceptional guest experience. You will bake, package, and prepare orders while coaching the Cookie Crew and ensuring smooth shift performance.

Responsibilities include directing tasks, maintaining food safety and quality, handling cash, and partnering with store leadership. Evening and weekend availability is expected in a fast-paced environment.

Qualifications

• 1+ year of experience in retail, restaurant, hospitality, or another customer-focused environment
• Strong communication, organization, and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude with a passion for delivering exceptional guest experiences
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications applicable to the location
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

• Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish.
• Bake, package, and prepare orders while providing exceptional guest service.
• Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift.
• Prioritize and delegate tasks to keep operations running efficiently and meet guest demand.
• Help maintain our standards for product quality, food safety, cleanliness, and speed of service.
• Handle cash management, register accountability, and deposits.
• Communicate important updates and partner with store leadership to keep the bakery operating at its best.
• Jump in wherever needed to help your team succeed.

Skills

Retail/food service experience

Strong communication

Teamwork

Positive attitude

Tools

POS system

Job description

Insomnia Cookies is seeking a Shift Leader to run bakery operations and deliver an exceptional guest experience. You will bake, package, and prepare orders while coaching the Cookie Crew and ensuring smooth shift performance.

Responsibilities include directing tasks, maintaining food safety and quality, handling cash, and partnering with store leadership. Evening and weekend availability is expected in a fast-paced environment.