Shift Leader - 4347

Domino's Pizza; Falls Church (VA); On-site; USD 80,000 - 100,000; Part time

Job summary

Domino's Pizza is seeking dedicated team members to assist in various roles from customer service to food preparation. In this fast-paced environment, you will be responsible for maintaining high service standards, fostering customer loyalty, and supporting daily operations. If you thrive in teamwork and enjoy delivering great food experiences, apply today.

Qualifications

• Ability to pass background checks.
• Excellent communication skills with management and customers.
• Ability to multi-task and work in a fast-paced environment.

Responsibilities

• Provides leadership support to the Manager on Duty (MOD).
• Maintains high standards of customer service during high-volume operations.
• Handles transactions accurately and efficiently.

Skills

Communication

Multi-tasking

Adaptability

Leadership

Basic Math

Job description

Company Description

Domino’s Pizza has been the world’s leader in pizza delivery since 1960, and Frank Meeks made sure that the Washington DC Metropolitan area would get a taste of the Domino’s experience. Founded in 1983, Team Washington, Inc. has evolved into one of the best Domino’s Pizza franchises and is globally recognized for great service, teamwork, and food. We serve pizza to the President of the United States among other achievements. We work hard to be the best and give back to our neighborhoods.

At Domino's Pizza, Our Most Important Ingredient is Our People! We offer employment opportunities within our franchise stores. Take the first step in joining our team, and you'll find unique opportunities in the industry!

Job Description

Summary: Assists in daily oversight, coordination, and execution of objectives in sales, costs, employee retention, customer service, food quality, cleanliness, and sanitation.

Summary: Delivers excellent service, product, and image standards to maintain high customer satisfaction.

Essential Job Functions:

1. Provides leadership support to the Manager on Duty (MOD).
2. Maintains high standards of customer service during high-volume, fast-paced operations.
3. Communicates clearly and positively with management and team members.
4. Greets customers in person or via phone and takes orders professionally and promptly.
5. Provides excellent customer service to encourage repeat business, including menu and specials information.
6. Supports shift management.
7. Communicates daily job assignments for each shift.
8. Oversees pre-close functions, ensuring service and food quality standards are maintained.
9. In the Front of the House (FOH): Oversees cash management duties, counts registers, tracks cash and coupons for accountability, and processes daily reports.
10. In the Back of the House (BOH): Adheres to waste tracking procedures and food and labor cost practices.
11. Supports upselling additional products.
12. Masters Point of Sale (POS) systems for order processing.
13. Handles transactions accurately and efficiently.
14. Follows procedures for safe food preparation, assembly, and presentation.
15. Assists with inventory control and stock ordering.
16. Builds customer loyalty through friendly interactions and appreciation.
17. Resolves complaints promptly and professionally.
18. Cross-trains and coordinates scheduling with team members.
19. Proactively finds additional tasks when scheduled duties are complete.
20. Assembles and folds boxes, affixes labels and promotional materials.
21. Prepares various menu items, measures ingredients, and reads orders accurately.
22. Maintains cleanliness and organization of work stations and storage areas.
23. Transfers supplies and tools as needed.
24. Labels and packs products as required.
25. Alerts management to food shortages.
26. Adheres to quality standards and company policies.
27. Performs other duties as assigned.

Company Wide Responsibilities:

1. Promotes company policies and advocates for Team Washington.
2. Ensures proper attendance and conduct.
3. Provides and receives feedback constructively.
4. Maintains good communication and serves as a resource for co-workers.
5. Cross-trains and understands how roles interact across departments.
6. Collaborates with management to solve problems and suggest improvements.
7. Maintains a clean, organized work area and confidentiality.

Qualifications

• Ability to pass background checks.
• Excellent communication skills in interactions with management and customers.
• Ability to multi-task and work in a fast-paced environment.
• Ability to adapt to changing priorities.
• Proficiency in entering orders via computer or touch screen.
• Ability to take orders over the counter or phone.
• Ability to work independently and as part of a team.
• Basic math skills for handling monetary transactions.
• Leadership ability to support the team on duty.

Additional Information

All information will be kept confidential according to EEO guidelines.