Shift Leader

Taco Bell; Falls Church (VA); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading company in the fast-food industry is seeking a Shift Leader to ensure exceptional customer service and operational excellence in their Falls Church, VA location. The role involves overseeing crew training, managing food safety, and performing administrative tasks alongside operational duties. This dynamic position is ideal for individuals with strong leadership skills who thrive in fast-paced environments.

Qualifications

• Experience in a fast-food environment preferred.
• Ability to train and coach crew members.
• Must be able to perform administrative tasks efficiently.

Responsibilities

• Drive excellence in customer service and product quality.
• Ensure adherence to food safety standards and audits.
• Assist in the management of daily operational tasks.

Skills

Customer Service

Team Leadership

Time Management

Food Safety Auditing

Operational Monitoring

Job description

Job Details

Job Location: 036546 - VA Falls Church - Falls Church, VA

Position Type: Shift Leader

Salary Range: Undisclosed

Description

Note: This description only documents the time allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that assists management with routine administrative and operational tasks within the restaurant. Key responsibilities include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. The Shift Manager may also assume full responsibility for opening and closing the restaurant when management is unavailable, maintaining administrative control but not serving in a managerial capacity.

Principal Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations, and ensures products meet company quality standards.
• Conducts periodic food safety audits.
• Provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.

Financial

• Shares responsibility with the management team for cash procedures such as bank deposits, making change, opening/closing safe, and verifying cash drawers.

Operations

• Conducts daily inventory, completes shift-to-shift food safety audits, and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation, and order fulfillment to ensure adherence to standards.
• Monitors speed of service and resolves bottlenecks to meet goals.
• In the absence of management, responsible for food and supplies deliveries, and opening and closing the restaurant.

Human Resources

• Provides ongoing coaching and feedback for crew employees.
• Provides hands-on training for crew in the Learning Zone.