Settlements Team Manager - Motor Claims

Hollard Insurance Company Pty Ltd; Washington (District of Columbia); Remote; USD 80,000 - 110,000; Full time

Job summary

Join a leading General Insurer in Australia as a Settlements Team Manager, remotely overseeing claims teams while ensuring compliance and excellent service. At Hollard, enjoy flexible working arrangements and a commitment to your professional growth within the insurance sector.

Benefits

Flexible working arrangements

Parental leave

Wellness days

Staff discounts

Qualifications

• Strong knowledge of insurance claims practices and regulatory requirements.
• Proven leadership skills, especially in remote management.

Responsibilities

• Manage the Settlements Claim teams to ensure efficient claim handling.
• Monitor team performance and maintain compliance standards.
• Foster a culture focused on customer outcomes.

Skills

Team management

Leadership

Claims management

Job description

Become a pivotal member of Hollard's Settlements team

Opportunity to work with the 5th largest General Insurer in Australia

Remote/Work from Home opportunity open to candidates across NSW, VIC, and QLD

About Hollard

Hollard Insurance is part of the Hollard Group of Companies and is a top 5 General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, and pet. Hollard’s focus on diversity, inclusion, collaborative partnerships, and delivering excellent customer outcomes is central to our mission of “Using our expertise, integrity, and humanity to go further, together”.

Your Team

Reporting to the Senior Manager, Specialist Claims, the Settlements Team Manager is responsible for the proactive management of the Settlements Claim teams, ensuring claims are handled efficiently considering cost, quality, and timeliness, while providing excellent customer service.

The role involves ensuring claims are processed according to policy guidelines, delegated authorities, company procedures, and industry laws. The manager will also contribute to the success of the Claims Team and demonstrate behaviors aligned with Hollard’s values to meet operational targets and organizational strategy.

Key Responsibilities

1. Creating a positive working environment that encourages change, rewards high performance, and focuses on team wellbeing.
2. Monitoring team performance and preparing regular reports.
3. Developing and maintaining relationships with service providers.
4. Ensuring compliance standards are met and facilitating necessary training.
5. Fostering a culture of timely and decisive action on claims to prioritize customer outcomes.
6. Identifying and recommending improvements to business performance and customer service.
7. Managing open claim files and maintaining accurate claim reserves throughout the claims process.

About You

Strong knowledge of insurance claims disciplines, practices, products, and regulatory requirements is essential. Proven team management and leadership skills, especially in managing remote teams and third-party settlement teams, are required. For Sydney-based candidates, the role will be hybrid, with some office attendance.

Working at Hollard

At Hollard, you will be part of a supportive and valued team with opportunities for career growth, professional development, and various staff benefits, including flexible working arrangements, parental leave, wellness days, and discounts. We are committed to diversity and inclusion, actively seeking candidates from varied backgrounds to enrich our workplace.

We encourage applications even if you do not meet all criteria. A full background check will be conducted for the successful applicant.

Additional Information

We will not consider unsolicited resumes from recruitment agencies. Please apply directly through our careers page. For more details on how we handle your personal information, visit our website.