Shift Leader

Insomnia Cookies; Williamsburg (VA); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic and innovative company as a Shift Leader in Williamsburg, where your leadership will shape the customer experience in our bakery. You'll be at the forefront of operations, ensuring a seamless flow of business while leading a passionate team. Enjoy flexible schedules, daily pay options, and a fun work environment filled with opportunities for growth. With a commitment to quality and customer satisfaction, this role offers a unique chance to be part of a beloved brand known for its warm, delicious cookies, available all day and night. If you're ready to make a difference in a thriving team, this position is perfect for you!

Benefits

Flexible part-time work schedules

Pay-on-Demand

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance

Job stability

Achievable growth opportunities

Employee discount

FREE cookies with every shift

Qualifications

• At least 1 year of experience in a customer service-focused role.
• Ability to lead by example and motivate others.

Responsibilities

• Provide excellent customer service and quality products.
• Support store leadership and maintain operations during shifts.
• Create a safe, clean working environment.

Skills

Customer Service Experience

Point of Sales Systems

Communication Skills

Time Management

Leadership Skills

Job description

3 weeks ago Be among the first 25 applicants

As a Shift Leader at our Williamsburg store located at 100 College Row Williamsburg, VA 23186, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should include building orders, suggestive selling, baking, and interacting with customers. It will also mean taking pride in knowing that your leadership as an Insomniac contributes to a productive and enjoyable night for your store!

Some of our sweet Shift Leader perks:

• Flexible part-time work schedules
• Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!

What will I do as a Shift Leader?

• Provide excellent customer service and quality products to all our guests throughout their experience in our bakery
• Support store leadership by maintaining operations during your shift, communicating key information, monitoring production efficiency, holding the team accountable to company standards, and assisting in training and coaching team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Create a safe, clean working environment for guests and staff, adhering to safe food handling practices
• Manage cash handling and deposits

Desired skills and experience:

• At least 1 year of experience in a customer service-focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing, friendly, and patient personality
• Detail-oriented and results-driven
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs
• Legally eligible to work in the United States
• Must be 18 years or older to be employed

About us:

Insomnia Cookies was founded in a college dorm room by Seth Berkowitz. Over 20 years and many cookies later, our innovative bakery + delivery concept has become a cult brand known for its warm, delicious cookies available all day and late into the night. With over 300 stores worldwide, our flagship store is in Philadelphia, PA, and we have a growing nationwide shipping and gifting portfolio. We are revolutionizing the cookie game by truly "Imagining What’s Possible"!

Job details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Hospitality, Food and Beverage Services, and Retail