Shift Leader

Taco Bell; Columbus (OH); On-site; USD 28,000 - 40,000; Full time

Job summary

Taco Bell is seeking a Shift Leader to assist the Restaurant General Manager in ensuring customer satisfaction and profitability. The role includes training team members, maintaining food quality, and promoting a positive work culture. Candidates should possess supervisory experience, communication skills, and a commitment to customer service.

Qualifications

• Minimum 18 years old and supervisory experience required.
• Must have good communication skills and basic math.
• Enthusiastic, eager to learn, and a team player.

Responsibilities

• Maintain fast, accurate service and customer satisfaction.
• Train and motivate team members.
• Ensure food quality and a safe working environment.

Skills

Supervisory experience

Good oral and written communication

Basic business math skills

Basic computer literacy

Team player

Commitment to customer satisfaction

Job description

Company Summary: Who is Taco Bell?

Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc., which also includes Pizza Hut and KFC. Founded in 1962 by Glen Bell, Taco Bell has grown to nearly 7,000 restaurants in the United States and over 400 in 27 countries outside the U.S. The company plans to open 2,000 more restaurants globally within the next decade. Taco Bell is driven by the Live Más energy and passion of its people, emphasizing serving people and making tacos.

What is "Live Más"?

Live Más reflects Taco Bell's culture of breakthrough thinking, innovation, and a focus on customer service. It embodies celebrating achievements, embracing new ideas, and having fun while serving great food. The culture encourages employees to represent this energy and passion.

Job Description - About the Job:

Reporting to the Restaurant General Manager, the Shift Leader assists in managing restaurant shifts according to company policies to ensure customer satisfaction and profitability. The role involves hands-on training, responding to customer needs, and modeling appropriate behaviors.

Responsibilities of the Shift Leader Position:

1. Maintain fast, accurate service, positive guest relations, and product quality standards.
2. Ensure a safe working environment by modeling safe work behaviors.
3. Motivate and train team members.
4. Maintain equipment, facility, and grounds using a preventative maintenance program.
5. Ensure food quality and 100% customer satisfaction.
6. Execute marketing plans timely and effectively.
7. Promote recognition and motivation among staff.
8. Provide regular feedback to the team and RGM.

Minimum Requirements: Is This You?

• Must be at least 18 years old.
• Supervisory experience in Quick Service Restaurant or retail environment.
• Attendance and punctuality are essential.
• Basic business math skills.
• Good oral and written communication skills.
• Basic computer literacy.
• Enthusiastic and eager to learn.
• Team player.
• Commitment to customer satisfaction and a strong work ethic.

Why Taco Bell?

We believe where you work matters and are committed to employee happiness. Join us to be part of a culture that connects with fans through passions like sports, gaming, and music. We foster authenticity, creativity, and growth opportunities, encouraging employees to develop skills and pursue their passions.