Restaurant Shift Leader

Dunkin' | Askar Management; West Palm Beach (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

Ontario Trillium Foundation is looking for Shift Leaders in West Palm Beach, Florida. The role involves coaching restaurant team members to meet operational standards and deliver exceptional guest service. Key responsibilities include managing shift operations, ensuring food safety, and providing clear communication. Candidates should have previous leadership experience in the restaurant or hospitality sector, basic computer skills, and fluency in English. Join our team to inspire and motivate others in a fast-paced environment.

Qualifications

• Previous leadership experience in restaurant or hospitality preferred.
• Basic computer skills are necessary.
• Fluent in spoken and written English.

Responsibilities

• Coach Dunkin’ Restaurant Team Members throughout the shift.
• Ensure Brand standards are met including food and beverage preparation.
• Manage cash over/short and ensure policies are followed.

Skills

Team leadership

Communication

Guest service

Problem solving

Education

Basic computer skills

Fluent in spoken and written English

Previous leadership experience in retail, restaurant or hospitality

Job description

Shift Leaders

Shift Leaders are generally responsible for coaching Dunkin’ Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback.

Responsibilities Include

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coaches restaurant team members to do the same
• Schedule restaurant team members for shifts
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies

Education/Experience

• Basic computer skills
• Fluent in spoken and written English
• Previous leadership experience in retail, restaurant or hospitality preferred.

Key Competencies

• Works well with others in a fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and adapt to change
• Guest focused
• Ability to assist with training
• Problem solving
• Motivating others

Physical Demands/Working Conditions

• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting objects, ice, products, boxes up to 20 lbs (if applicable)
• Wearing a headset
• Working in a small space