Shift Leader

Jersey Mike's Subs; West Bend (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading company in the fast-casual dining sector as a Shift Leader. In this role, you will support daily operations, coach staff, and ensure high-quality food production while maintaining a clean restaurant environment. Ideal candidates are energetic team players with a commitment to exceptional customer service and personal growth.

Qualifications

• 1 year QSR experience preferred.
• Must be 18+ to operate the slicer.
• Reliable transportation.

Responsibilities

• Coaching staff to deliver exceptional customer service.
• Maintaining cleanliness and sanitation.
• Managing and leading a crew of 2-5 people.

Skills

Customer Service

Communication

Teamwork

Multitasking

Education

High school diploma or equivalent

Tools

Serve Safe Certification

Job description

Join to apply for the Shift Leader role at Jersey Mike's Subs.

Jersey Mike's Subs has been making amazing subs since 1956 in Point Pleasant, New Jersey!

The Jersey Mikes tradition was founded on a strong sense of community and commitment to the personal and professional development of our people. Our goal is to serve the highest quality sub sandwiches to our customers in a manner that projects a thankful and caring mentality to everyone who comes through our door. Our culture is centered around "giving" and supporting our local communities so that all can be lifted together.

"Jersey Mike's - A Sub Above"

Jersey Mikes is committed to providing our customers with the most enjoyable and satisfying experience possible through our amazing subs and unparalleled customer service.

We believe that it all starts with a winning team of fun, personable, diligent, positive, energetic, eager-to-learn team players who take pride in their work and themselves. At the end of the day, they focus on delivering great customer service with a Great Big Smile! If you possess these attributes and are committed to improving upon them, we would love to speak with you about joining our team!

A Shift Leader supports the management team in executing daily operations, including but not limited to:

• Coaching staff to deliver exceptional customer service;
• Producing high-quality food;
• Delivering the Jersey Mike's experience;
• Cash handling;
• Following the Learning Management System Training Program;
• Developing others for career growth;
• Enforcing policies and procedures;
• Participating in marketing initiatives;
• Building sales;
• Maintaining cleanliness and sanitation;
• Being certified in all four restaurant positions;
• Effective communication;
• Having a sense of urgency.

A Shift Leader is expected to:

• Move or transport up to 50 lbs without assistance unless covered by medical documentation;
• Work 38-40 hours per week;
• Have reliable transportation;
• Communicate issues to the GM/AGM/DM;
• Lead by example in quality, interaction, customer service, and appearance.

Additional responsibilities include:

• Create food consistent with Jersey Mike's standards;
• Maintain a clean restaurant environment;
• Work in a fast-paced, team-driven atmosphere;
• Multitask with a sense of urgency;
• Interface with customers to provide an exceptional experience;
• Understand accountability and integrity;
• Key Holder duties;
• Perform opening and closing tasks;
• Bake bread and perform prep work;
• Manage and lead a crew of 2-5 people;
• Proficient in slicing.

Qualifications for the Job

• High school diploma or equivalent;
• 1 year QSR experience preferred;
• Must be 18+ to operate the slicer;
• Serve Safe Certification - Food Handler;
• Reliable transportation.