Shift Leader

Southpaw; Village of Suffern (NY); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

401k

Mental health support with BetterHelp

Paid time off

Healthcare options

Discounts

Growth and training opportunities

Flexible scheduling

Job summary

Southpaw is seeking a Shift Leader to guide our crew, keep energy high, ensure top-notch service, and keep the coffee flowing. You will lead by example, coach team members, and manage shift priorities while upholding brand standards and safety guidelines.

The role focuses on fast, friendly service, high-quality food, and a positive, fun work environment with growth opportunities and competitive pay. Candidates should possess strong communication and leadership skills and be able to operate basic

Qualifications

• Must be able to communicate clearly and foster a positive team environment.
• Experience in food service, retail, or team leadership is a plus.
• Ability to operate basic restaurant equipment and handle cash or POS systems.

Responsibilities

• Lead by example and create a positive, team-first atmosphere.
• Coach and motivate crew to deliver excellent guest experiences.
• Manage shift priorities, set goals, and celebrate wins.
• Follow brand standards and safety guidelines to keep operations smooth.
• Support training and help team members grow.

Skills

People-first mindset

Strong communication

Calm, focused leadership

Team leadership experience

Tools

POS/basic computer skills

Basic math skills

Job description

SHIFT LEADER – JOIN OUR DUNKIN’ LEADERSHIP TEAM!

Are you a natural leader who thrives in a fast-paced, fun environment? Southpaw is looking for Shift Leaders to guide our crew and keep the energy high, the service top-notch, and the coffee flowing!

What You’ll Do:

As a Shift Leader, you’ll help run the show by:

• Leading by example and creating a positive, team-first atmosphere
• Coaching and motivating crew members to deliver awesome guest experiences
• Managing shift priorities, setting goals, and celebrating wins
• Keeping things running smoothly by following brand standards and safety guidelines
• Solving problems on the fly and keeping the team focused and efficient
• Supporting training efforts and helping team members grow

What We’re Looking For:

• A people-first mindset with strong communication skills
• Experience in food service, retail, or team leadership is a plus
• Basic math and computer skills
• A calm, focused leader who can think fast and act smart
• A great attitude and commitment to keeping things clean, safe, and fun

Why You’ll Love It Here:

• Competitive pay
• Flexible scheduling
• Growth and training opportunities
• 401k
• Mental health support with 10 free BetterHelp sessions
• Paid time off, healthcare options, and discounts
• A fun, respectful work culture where YOU make a difference

Requirements:

• Must follow uniform standards
• Ability to work on your feet and operate basic restaurant equipment
• Passion for delivering fast, friendly service and high-quality food

Pay: $17-$19

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.