Shift Leader

Baskin-Robbins; Ramsey (NJ); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Flexible scheduling

401k

Mental health support with BetterHelp

Paid time off

Healthcare options

Discounts

Growth and training opportunities

Job summary

Southpaw in Ramsey, NJ is seeking a Shift Leader to guide the crew, keep energy high, and ensure fast, friendly service at Dunkin’. You’ll lead by example, coach teammates, and manage shift priorities while upholding brand standards and safety guidelines.

You’ll contribute to a positive work environment, help with training, and support daily operations. The role offers competitive pay, flexible scheduling, and opportunities for growth within the franchise network.

Qualifications

• Experience in food service or retail leadership preferred.
• Able to follow safety and brand standards.
• Basic math and computer skills.
• Excellent communication and a calm, focused leader.

Responsibilities

• Lead by example and create a positive, team-first atmosphere.
• Coach and motivate crew to deliver great guest experiences.
• Manage shift priorities, set goals, and celebrate wins.
• Ensure smooth operations by following brand standards and safety guidelines.
• Resolve problems quickly and keep the team focused and efficient.
• Support training efforts and help team members grow.

Skills

Leadership

Coaching

Communication

Customer service

Teamwork

Tools

POS systems

Job description

SHIFT LEADER – JOIN OUR DUNKIN’ LEADERSHIP TEAM!

Are you a natural leader who thrives in a fast-paced, fun environment? Southpaw is looking for Shift Leaders to guide our crew and keep the energy high, the service top-notch, and the coffee flowing!

What You’ll Do:

As a Shift Leader, you’ll help run the show by:

• Leading by example and creating a positive, team-first atmosphere
• Coaching and motivating crew members to deliver awesome guest experiences
• Managing shift priorities, setting goals, and celebrating wins
• Keeping things running smoothly by following brand standards and safety guidelines
• Solving problems on the fly and keeping the team focused and efficient
• Supporting training efforts and helping team members grow

What We’re Looking For:

• A people-first mindset with strong communication skills
• Experience in food service, retail, or team leadership is a plus
• Basic math and computer skills
• A calm, focused leader who can think fast and act smart
• A great attitude and commitment to keeping things clean, safe, and fun

Why You'll Love It Here:

• Competitive pay
• Flexible scheduling
• Growth and training opportunities
• 401k
• Mental health support with 10 free BetterHelp sessions
• Paid time off, healthcare options, and discounts
• A fun, respectful work culture where YOU make a difference

Requirements:

• Must follow uniform standards
• Ability to work on your feet and operate basic restaurant equipment
• Passion for delivering fast, friendly service and high-quality food

Pay: $17-$19

Be the reason someone smiles with their coffee. Step into leadership—apply today and grow with us at Dunkin’!

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee.If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.