Shift Leader

South Bay; Village of North Syracuse (NY); On-site; USD 22,386 - 26,174; Full time

Benefits offered by this job

Competitive Pay

Tuition reimbursement

Comprehensive health coverage

401K savings

Paid Time Off

Free/discounted food and beverages

Job summary

South Bay is looking for a Shift Leader to join their team in New York. The role requires leading and training team members to deliver exceptional service at their Dunkin' franchise. Successful candidates will support operational excellence and ensure high quality in guest experiences. The position offers competitive pay, flexible hours, tuition reimbursement, and comprehensive health coverage. Join South Bay and help run a team dedicated to coffee and guest satisfaction.

Qualifications

• Ability to lead and model exceptional guest service.
• Experience in training and coaching employees.
• Strong communication skills.

Responsibilities

• Lead the team to deliver exceptional Guest Service.
• Train and coach new and existing employees.
• Ensure quality food/drinks are served.

Skills

Leadership and teamwork

Customer service

Training and coaching

Job description

3800 Brewerton Road, N Syracuse, New York 13212

The Wolak Group is currently hiring for a Shift Leader to join our network! We are an established Dunkin’ Franchise with 90+ locations and growing.

Nothing makes us happier than providing our guests with America’s favorite coffee, refreshing beverages, tasty baked goods, and snacks. Our customers are the reason we are in business, so we strive every day to deliver exceptional service to our guests.

We’ll let you in on a little secret though… while everyone knows that America Runs on Dunkin’, at The Wolak Group, we know that Dunkin’ runs on our incredible team members. Ready to come run with us?

What’s in it for you:

• Competitive Pay ranging from $16.25-$19.00/hr., plus tips. Compensation based on skills/prior experience
• Hours that work for you
• Tuition reimbursement through Southern NH University*
• Career development and growth
• Ongoing training and development opportunities
• Comprehensive health, dental, and vision coverage*
• 401K savings to help you save for the future*
• Paid Time Off (PTO)
• Free/discounted food and beverage items

*Eligibility requirements

How you will help:

• Support operational excellence by role modeling and leading the team to deliver exceptional Guest Service
• Train and coach new and existing employees
• Ensure team members complete all assigned duties and serve safe, quality food/drinks as part of creating a superior guest experience.

You are applying for work at The Wolak Group, a franchisee of Dunkin’ Donuts, not Dunkin’ Brands, Inc. or any of its affiliates. Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee’s restaurant(s). The terms “Company,” “Dunkin',” “we,” “our,” or “us” refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee’s terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.

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