Shift Leader

Dunkin’ @ The Wolak Group - Teall; City of Syracuse (NY); On-site; USD 22,386 - 26,174; Full time

Benefits offered by this job

Competitive Pay

Tuition reimbursement

Career development

401K Savings

Paid Time Off

Free/discounted food

Job summary

The Wolak Group in Syracuse, New York is hiring a Shift Lead to support operational excellence at Dunkin'. This role involves training and coaching the team to deliver exceptional guest service and ensuring quality food and drinks. The ideal candidate will have leadership experience and a passion for customer service. Benefits include competitive pay, flexible hours, tuition reimbursement, health coverage, and more.

Qualifications

• Experience in team leadership or supervisory roles.
• Strong customer service skills.
• Ability to train and develop staff.

Responsibilities

• Support operational excellence by role modeling and leading the team.
• Train and coach new and existing employees.
• Ensure quality food and drinks are served.

Skills

Team leadership

Customer service

Training and coaching

Job description

1909 Teall Avenue, Syracuse, New York 13206

The Wolak Group is currently hiring for a Shift Lead to join our network! We are an established Dunkin’ Franchise with 90+ locations and growing.

Nothing makes us happier than providing our guests with America’s favorite coffee, refreshing beverages, tasty baked goods and snacks. Our customers are the reason we are in business, so we strive every day to deliver exceptional service to our guests.

We’ll let you in on a little secret though…while everyone knows that America Runs on Dunkin’, at The Wolak Group, we know that Dunkin’ runs on our incredible team members. Ready to come run with us?

Benefits

Here’s what’s in it for you:

• Competitive Pay ranging from$16.25-$19.00/hr.,plus tips. Compensation based on skills/prior experience
• Hours that work foryou
• Tuition reimbursement through Southern NH University*
• Career development and growth
• Ongoing training and development opportunities
• Comprehensive health, dental, and vision coverage*
• 401K Savings to help you save for the future*
• Paid Time Off (PTO)
• Free/discounted food and beverage items

*Eligibility requirements

Responsibilities

Here’s how you will help:

• Support operational excellence by role modeling and leading the team to deliver exceptional Guest Service
• Train and coach new and existing employees
• Ensure team members complete all assigned duties and serve safe, quality food/drinks as part of creating a superior guest experience.

You are applying for work at The Wolak Group, a franchisee of Dunkin’ Donuts, not Dunkin’ Brands, Inc. or any of its affiliates. Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee’s restaurant(s). The terms “Company,” “Dunkin',” “we,” “our,” or “us” refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee’s terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.

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