Shift Leader

IRMG GROUP; Towson (MD); On-site; USD 21,000 - 22,000; Full time

Job summary

IRMG GROUP operates Burger King Towson Center Mall in Towson, MD, seeking a Shift Leader to oversee daily restaurant operations, manage inventory, and uphold high standards of quality, service, and cleanliness. You will lead a small team and ensure strong customer experiences in a fast-paced setting.

The ideal candidate holds a High School diploma or GED, excels in service, communication, and teamwork, and is comfortable with cash handling and safety duties.

Qualifications

• Strong customer-service mindset and excellent communication.
• Ability to work well in a team and collaborate with colleagues.
• Focus on quality and pride in work.
• Willingness to learn new things and adapt to fast-paced environments.
• Comfort with cash handling and store safety responsibilities.

Responsibilities

• Oversee daily restaurant operations to maintain efficiency and high performance.
• Ensure compliance with company standards in all areas (product prep, customer service, upkeep, inventory, team management, recruitment).
• Maintain financial accountability and deliver top-quality products and services to customers.
• Perform additional duties as needed or assigned.

Skills

People person

Team player

Customer service

Quality focus

Willingness to learn

Cash handling

Store safety

Excellent communication

Education

High School / GED

Tools

Cash handling

Job description

Job Details: Job Location: Burger King at Towson Center Mall - Towson, MD 21204, Position Type: Shift Leader, Education Level: High School/ GED, Salary Range: $15.00 - $16.00 Hourly, Job Category: Operations, SHIFT LEADER

Company Overview:

A dynamic and growing company that specializes in creating memorable dining experiences. We are committed to fostering a diverse and inclusive workplace where every employee can thrive.

Job Summary:

As a Shift Leader you’ll oversee daily operations, manage inventory, and ensure top standards in product quality, customer service, and cleanliness. With a focus on team support and financial accountability, you’ll help create a positive work environment and outstanding customer experiences. We are an equal opportunity employer and welcome your application!

Job Responsibilities:

• Oversee daily restaurant operations to maintain efficiency and high performance.
• Ensure compliance with company standards in all areas, including product preparation, customer service, restaurant upkeep, inventory control, team management, recruitment, and retention.
• Maintain financial accountability and deliver top-quality products and services to every customer.
• Perform additional duties as needed or assigned.

Qualifications:

• Consider yourself a “people person,” and enjoy meeting others.
• Love working as a team and appreciate the chance to collaborate.
• Understand how to create a great customer service experience.
• Have a focus on quality and take pride in your work.
• Are open to learning new things.
• Are comfortable with responsibilities like cash-handling and store safety.
• Can keep cool and calm in a fast-paced, energetic work environment.
• Can maintain a clean and organized workspace.
• Have excellent communications skills.