Shift Leader

Atlantic Region Food Corp; Township of Washington (NJ); On-site; USD 40,000 - 50,000; Full time

Job summary

A fast-food restaurant chain in New Jersey is seeking a Shift Leader who will be responsible for coaching team members and ensuring operational excellence while delivering a friendly guest experience. The ideal candidate will have strong communication skills and an ability to resolve guest concerns effectively. This role involves driving sales and adhering to brand standards while fostering a positive team environment.

Qualifications

• Ability to coach and provide feedback to team members.
• Strong communication skills to convey shift priorities.
• Experience in a guest service environment.

Responsibilities

• Coach team members and ensure operational standards are met.
• Resolve guest issues and ensure guest satisfaction.
• Drive sales and execute restaurant marketing initiatives.

Job description

Responsibilities: Shift Leaders are generally responsible for coaching Team Members throughout their shift, to execute operational brand standards and deliver an excellent and friendly guest experience. They set goals, provide job assignments and motivate others, by celebrating successes and providing timely feedback.

Responsibilities

• Support a respectful team environment
• Communicate shift priorities, goals and results with team members
• Support the training of crew members as requested
• Provide coaching and feedback to crew members

Operational Excellence

• Create and maintain a guest first culture in the restaurant
• Resolve guest issues and/or conflicts
• Ensure brand standards, recipes, and systems are executed by all team members
• Maintain a safe, secure and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws

Profitability

• Drive sales goals and results
• Execute restaurant standards and marketing initiatives
• Ensure all products are prepared according to brand standards

Guest Focus

• Understand and exceed guest expectations, needs and requirements
• Develop and maintain guest relationships
• Display a sense of urgency with guests
• Seek ways to improve guest satisfaction; asks questions and follow through
• Resolve guest concerns by following brand recommended guest recovery process

Passion for Results

• Set and maintain high standards for self and others; act as a role model
• Consistently meet and/or exceed goals
• Contribute to the overall team performance; understand how his/her role relates to others

Problem Solving and Decision Making

• Identify and resolve issues and/or conflicts
• Use the information at hand to make decisions and solve problems; including others when necessary

Interpersonal Relationships & Influence

• Develop and maintains relationships with other team members
• Operate with integrity; demonstrate honesty, treat others with respect and keep commitments