Shift Leader

Atlantic Region Food Corp; Folsom (NJ); On-site; USD 42,000 - 54,000; Full time

Job summary

A regional food service provider in Folsom, New Jersey, is seeking a Shift Leader to coach and mentor team members while ensuring operational excellence. Responsibilities include driving sales goals, maintaining a high standard of guest satisfaction, and resolving conflicts effectively. The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for results. This role offers a chance to make an impact in a friendly and dynamic work environment.

Qualifications

• Strong leadership skills to coach and mentor team members.
• Ability to create a positive team environment and resolve conflicts.
• Excellent communication skills with a focus on guest satisfaction.

Responsibilities

• Coach team members to execute operational standards.
• Drive sales goals and ensure product quality.
• Resolve guest issues and enhance guest relationships.
• Provide coaching and feedback to crew members
• Create and maintain a guest-first culture in the restaurant
• Resolve guest issues and conflicts
• Ensure brand standards, recipes, and systems are executed by all team members
• Maintain a safe, secure and healthy work environment by following safety, food safety and sanitation guidelines; comply with local and state laws
• Drive sales goals and results
• Execute restaurant standards and marketing initiatives
• Ensure all products are prepared according to brand standards
• Understand and exceed guest expectations, needs and requirements
• Develop and maintain guest relationships
• Display a sense of urgency with guests
• Seek ways to improve guest satisfaction; asks questions and follow through
• Resolve guest concerns by following brand recommended guest recovery process
• Set and maintain high standards for self and others; act as a role model
• Consistently meet and/or exceed goals
• Contribute to the overall team performance; understand how his/her role relates to others
• Develop and maintains relationships with other team members
• Operate with integrity; demonstrate honesty, treat others with respect and keep commitments

Skills

Team communication

Conflict resolution

Guest relationship management

Job description

Responsibilities

Shift Leaders are generally responsible for coaching Team Members throughout their shift, to execute operational brand standards and deliver an excellent and friendly guest experience. They set goals, provide job assignments and motivate others, by celebrating successes and providing timely feedback.

• Support a respectful team environment
• Communicate shift priorities, goals and results with team members
• Support the training of crew members as requested
• Provide coaching and feedback to crew members

Operational Excellence

• Create and maintain a guest first culture in the restaurant
• Resolve guest issues and/or conflicts
• Ensure brand standards, recipes, and systems are executed by all team members
• Maintain a safe, secure and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws

Profitability

• Drive sales goals and results
• Execute restaurant standards and marketing initiatives
• Ensure all products are prepared according to brand standards

Guest Focus

• Understand and exceed guest expectations, needs and requirements
• Develop and maintain guest relationships
• Display a sense of urgency with guests
• Seek ways to improve guest satisfaction; asks questions and follow through
• Resolve guest concerns by following brand recommended guest recovery process

Passion for Results

• Set and maintain high standards for self and others; act as a role model
• Consistently meet and/or exceed goals
• Contribute to the overall team performance; understand how his/her role relates to others

Problem Solving and Decision Making

• Identify and resolve issues and/or conflicts
• Use the information at hand to make decisions and solve problems; including others when necessary

Interpersonal Relationships & Influence

• Develop and maintains relationships with other team members
• Operate with integrity; demonstrate honesty, treat others with respect and keep commitments