Shift Leader

Atlantic Region Food Corp; Gibbstown (NJ); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the food industry is seeking a Shift Leader to oversee team performance and ensure operational excellence in service delivery. This role involves coaching team members, setting goals, and driving profitability while maintaining high standards for guest satisfaction. Ideal candidates will have strong leadership skills and a passion for results.

Qualifications

• Ability to coach and motivate team members.
• Skills in customer service and resolving guest issues.
• Commitment to maintaining a safe and clean environment.

Responsibilities

• Coach Team Members to deliver excellent guest experiences.
• Drive sales goals and maintain operational standards.
• Resolve guest concerns and enhance satisfaction.

Skills

Team Management

Communication

Problem Solving

Interpersonal Skills

Job description

Responsibilities:
Shift Leaders are generally responsible for coaching Team Members throughout their shift, to execute operational brand standards and deliver an excellent and friendly guest experience. They set goals, provide job assignments and motivate others, by celebrating successes and providing timely feedback.

• Support a respectful team environment
• Communicate shift priorities, goals and results with team members
• Support the training of crew members as requested
• Provide coaching and feedback to crew members

Operational Excellence

• Create and maintain a guest first culture in the restaurant
• Resolve guest issues and/or conflicts
• Ensure brand standards, recipes, and systems are executed by all team members
• Maintain a safe, secure and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws

Profitability

• Drive sales goals and results
• Execute restaurant standards and marketing initiatives
• Ensure all products are prepared according to brand standards

Guest Focus

• Understand and exceed guest expectations, needs and requirements
• Develop and maintain guest relationships
• Display a sense of urgency with guests
• Seek ways to improve guest satisfaction; asks questions and follow through
• Resolve guest concerns by following brand recommended guest recovery process

Passion for Results

• Set and maintain high standards for self and others; act as a role model
• Consistently meet and/or exceed goals
• Contribute to the overall team performance; understand how his/her role relates to others

Problem Solving and Decision Making

• Identify and resolve issues and/or conflicts
• Use the information at hand to make decisions and solve problems; including others when necessary

Interpersonal Relationships & Influence

• Develop and maintains relationships with other team members
• Operate with integrity; demonstrate honesty, treat others with respect and keep commitments