Shift Leader

Atlantic Region Food Corp; Deptford Township (NJ); On-site; USD 38,000 - 52,000; Full time

Job summary

A food service company is seeking a Shift Leader in Deptford Township, NJ. This role involves coaching team members, maintaining high operational standards, and delivering an excellent guest experience. The ideal candidate will drive sales results, understand guest needs, and foster a positive team environment. Strong problem-solving skills and the ability to maintain high standards are essential for success in this position.

Responsibilities

• Coach Team Members and execute operational brand standards.
• Create and maintain a guest-first culture.
• Drive sales goals and ensure product quality.
• Understand and exceed guest expectations.
• Set high standards and act as a role model.
• Identify and resolve issues or conflicts.
• Ensure brand standards, recipes, and systems are executed by all team members
• Maintain a safe, secure and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
• Drive sales goals and results
• Execute restaurant standards and marketing initiatives
• Ensure all products are prepared according to brand standards
• Understand and exceed guest expectations, needs and requirements
• Develop and maintain guest relationships
• Display a sense of urgency with guests
• Seek ways to improve guest satisfaction; asks questions and follow through
• Resolve guest concerns by following brand recommended guest recovery process
• Set and maintain high standards for self and others; act as a role model
• Consistently meet and/or exceed goals
• Contribute to the overall team performance; understand how his/her role relates to others
• Identify and resolve issues and/or conflicts
• Use the information at hand to make decisions and solve problems; including others when necessary
• Develop and maintains relationships with other team members
• Operate with integrity; demonstrate honesty, treat others with respect and keep commitments

Job description

Responsibilities

Shift Leaders are generally responsible for coaching Team Members throughout their shift, to execute operational brand standards and deliver an excellent and friendly guest experience. They set goals, provide job assignments and motivate others, by celebrating successes and providing timely feedback.

• Support a respectful team environment
• Communicate shift priorities, goals and results with team members
• Support the training of crew members as requested
• Provide coaching and feedback to crew members

Operational Excellence

• Create and maintain a guest first culture in the restaurant
• Resolve guest issues and/or conflicts
• Ensure brand standards, recipes, and systems are executed by all team members
• Maintain a safe, secure and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws

Profitability

• Drive sales goals and results
• Execute restaurant standards and marketing initiatives
• Ensure all products are prepared according to brand standards

Guest Focus

• Understand and exceed guest expectations, needs and requirements
• Develop and maintain guest relationships
• Display a sense of urgency with guests
• Seek ways to improve guest satisfaction; asks questions and follow through
• Resolve guest concerns by following brand recommended guest recovery process

Passion for Results

• Set and maintain high standards for self and others; act as a role model
• Consistently meet and/or exceed goals
• Contribute to the overall team performance; understand how his/her role relates to others

Problem Solving and Decision Making

• Identify and resolve issues and/or conflicts
• Use the information at hand to make decisions and solve problems; including others when necessary

Interpersonal Relationships & Influence

• Develop and maintains relationships with other team members
• Operate with integrity; demonstrate honesty, treat others with respect and keep commitments