Shift Leader

Atlantic Region Food Corp; Ocean City (NJ); On-site; USD 30,000 - 50,000; Full time

Job summary

A leading restaurant chain is seeking a Shift Leader to ensure operational excellence, motivate teams, and maintain high guest satisfaction in Ocean City. The ideal candidate will demonstrate strong coaching, communication skills, and a passion for results, contributing to the overall performance of the restaurant.

Qualifications

• Ability to coach and motivate team members.
• Strong communication and problem-solving skills.
• Experience maintaining high guest satisfaction.

Responsibilities

• Coach Team Members to deliver excellent guest experiences.
• Resolve guest issues and maintain a positive environment.
• Drive sales goals and ensure brand standards.

Skills

Coaching

Communication

Problem Solving

Interpersonal Relationships

Guest Focus

Job description

Responsibilities:
Shift Leaders are generally responsible for coaching Team Members throughout their shift, to execute operational brand standards and deliver an excellent and friendly guest experience. They set goals, provide job assignments and motivate others, by celebrating successes and providing timely feedback.

• Support a respectful team environment
• Communicate shift priorities, goals and results with team members
• Support the training of crew members as requested
• Provide coaching and feedback to crew members

Operational Excellence

• Create and maintain a guest first culture in the restaurant
• Resolve guest issues and/or conflicts
• Ensure brand standards, recipes, and systems are executed by all team members
• Maintain a safe, secure and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws

Profitability

• Drive sales goals and results
• Execute restaurant standards and marketing initiatives
• Ensure all products are prepared according to brand standards

Guest Focus

• Understand and exceed guest expectations, needs and requirements
• Develop and maintain guest relationships
• Display a sense of urgency with guests
• Seek ways to improve guest satisfaction; asks questions and follow through
• Resolve guest concerns by following brand recommended guest recovery process

Passion for Results

• Set and maintain high standards for self and others; act as a role model
• Consistently meet and/or exceed goals
• Contribute to the overall team performance; understand how his/her role relates to others

Problem Solving and Decision Making

• Identify and resolve issues and/or conflicts
• Use the information at hand to make decisions and solve problems; including others when necessary

Interpersonal Relationships & Influence

• Develop and maintains relationships with other team members
• Operate with integrity; demonstrate honesty, treat others with respect and keep commitments