Shift Leader

NARDINI ENTERPRISES LLC; Town of Texas (WI); On-site; USD 19,000 - 26,000; Full time

Job summary

BobaLou is seeking a reliable Shift Leader to oversee daily operations at our Fort Worth, TX location. You will supervise a small team, maintain high drink quality, and ensure efficient service during peak hours.

The role requires supervising staff, training new hires, handling POS transactions, and upholding cleanliness and safety standards to deliver a great customer experience.

Qualifications

• Experience leading a small team in a fast-paced setting.
• Strong customer service and problem-solving abilities.
• Familiarity with POS systems and basic end-of-day reports.

Responsibilities

• Supervise and motivate a small team during shifts.
• Train new employees on drinks, POS use, and procedures.
• Ensure drink quality and consistency across orders.

Skills

Leadership

Customer Service

POS operation

Training

Tools

POS System

Job description

Job Description

Looking for a reliable and energetic Shift Leader who thrives in a fast-paced environment, delivers excellent customer service, leads a small team with positivity, and ensures every experience meets our quality standards.

Customer Experience

• Friendly, upbeat customer service
• Ability to handle rushes while staying calm and positive
• Resolving customer concerns quickly and professionally

Leadership & Team Support

• Supervising and motivating a small team
• Training new employees on drinks, POS, and procedures
• Leading by example

Boba/Drink Operations

• Preparing boba tea, milk teas, slushies, and specialty drinks
• Maintaining drink consistency and quality
• Managing topping prep (boba, jellies, popping pearls)

Speed & Efficiency

• Multitasking during high-volume periods
• Keeping orders accurate and moving quicklyStrong sense of urgency without sacrificing quality

Cash Handling & POS

• Operating POS system and handling transactions
• Balancing drawers and basic end-of-day reporting

Cleanliness & Organization

• Maintaining a clean, organized workspace
• Following food safety and sanitation standards
• Keeping prep areas stocked and ready

Reliability & Responsibility

• Opening/closing the store independently
• Being punctual and dependable
• Taking ownership of the shift

Company Description

BobaLou is a new Boba tea, Panini and Gelato restaurant in Fort Worth TX.