Full time Night Shift Leader - Boba Tea & Rolled Ice Cream at MILKLAB - Cary

Milklab; Cary (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401K

Flexible time offs days

Schedule stability

Unlimited tea & ice cream

Discounts for friends & family

Growth opportunities for leaders who※

Job summary

MILKLAB in Cary, NC is seeking a Shift Leader to run the floor with speed, quality, and a commitment to MILKLAB’s standards. You’ll oversee service, coaching, and guest experience during high-volume shifts.

You’ll thrive on multitasking, leadership under pressure, and delivering consistent hospitality while maintaining store standards and a positive team environment.

Qualifications

• 1+ year of work experience in customer service, with leadership preferred.
• Must be available to work weekends (Sat + Sun).
• Strong attention to quality and customer service.

Responsibilities

• Provide exceptional hospitality and service to guests and the team.
• Lead by example and be a positive role model for the team.
• Maintain calm demeanor during high volume events to keep the store operating to standard.
• Anticipate guest experience and stay one step ahead in service and hospitality.
• Lead the shift to maximize efficiency and deliver top-level customer service.

Skills

Customer service leadership

Shift management

Communication skills

Job description

Work Location:MILKLAB — 6418 Tryon Rd, Cary, NC
Schedule: Full time (Guaranteed 35+hrs)

MILKLAB

Job Summary

The Shift Leader’s primary focus is ensuring their shift operates in an efficient, smooth, and high-standard manner while upholding MILKLAB’s core values. This role requires strong leadership, calm decision-making under pressure, and a commitment to consistency.

This isn’t a regular shift lead role.

We’re looking for a top-notch employee who can run the floor, set the pace, and raise the standard. MILKLAB is a boba tea + rolled ice cream café, and we’re building a team that takes pride in speed, quality, and doing things the right way.

Our core values: Quality Customer Service Team Environment

Fast-paced, multi-role environment

This is a fast-paced shop where you’ll juggle multiple roles throughout a shift. You may be greeting guests, supporting drink/ice cream crafting, coaching a teammate, solving a customer issue, and tracking inventory, sometimes all within the same hour. We’re looking for someone who can move with urgency, stay composed, and keep the team organized when it’s busy.

You’ll thrive here if you can:

• Switch gears quickly without losing quality or attitude
• Prioritize under pressure (what matters right now)
• Lead while doing, jump in where needed while still directing the floor
• Communicate clearly and keep the shift aligned
• Treat rushes like a challenge you enjoy, not a stressor

Key Responsibilities

Responsibilities and essential job functions include but are not limited to:

• Consistently provide exceptional hospitality and service to both guests and the team
• Act with integrity, honesty, and knowledge that promote MILKLAB’s culture and values
• Lead by example and be a positive role model for the team
• Maintain a calm demeanor during high volume or unusual events to keep the store operating to standard
• Anticipate the guest experience and stay one step ahead in service and hospitality
• Lead the shift to maximize efficiency, deliver top-level customer service, and foster a great work environment
• Utilize and implement store roles and checklists to guarantee a smooth and successful shift
• Become the go-to person for problem solving and guest relations, escalating when appropriate
• Monitor inventory levels and accurately track and communicate levels or potential shortages
• Create a positive learning environment through clear, specific, timely, and respectful coaching and feedback

Requirements

• 1+ year of work experience in customer service (leadership experience strongly preferred)
• Must be available to work weekends (Saturday + Sunday required)
• Strong attention to quality and customer service
• Excellent communication and interpersonal skills
• Effective time management and delegation skills
• Ability to problem solve using sound judgment

Benefits & Perks

• 401K
• Flexible time offs days
• Schedule stability
• Unlimited tea & ice cream
• Discounts for friends & family
• Growth opportunities for leaders who excel