Shift Leader

Ontario Trillium Foundation; Titusville (Crawford County); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive compensation

Retirement plan with company match

Amazing team

Job summary

Little Caesars is seeking a Shift Leader to oversee shift operations, guest experience, and brand execution on the floor. You will lead team members, manage the line, and ensure policy and safety compliance.

The role focuses on delivering great guest service, promoting sales, and maintaining food safety standards, with responsibility for opening/closing duties and cash handling.

Qualifications

• Experience leading teams on a shift and opening/closing duties.
• Ability to train staff and provide feedback.
• Knowledge of food safety and cash handling procedures.

Responsibilities

• Lead team members on shifts, assign tasks, provide feedback and training.
• Position the team using the huddle board; follow policies and safety procedures.
• Ensure security, open/close procedures and guest satisfaction.
• Resolve guest complaints and promote in-store promotions.
• Count cash drawers and maintain daily cash handling accuracy.
• Support inventory, line management, and food quality standards.
• Execute e-learning and other required training.

Skills

Team leadership

Guest service

Training & coaching

Cash handling

Food safety

Sales awareness

Job description

As a Shift Leader for Little Caesars, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures.

The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned from time to time or the scope of the job may change as necessitated by business demands so please discuss the job responsibilities with the Owner and/or his/her designee. He/She/ will review the essential job functions, which are normally defined as the fundamental activities conducted on a daily or regular basis that will affect the success of the restaurant.

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the team. Know and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required

Why work for us?

• Competitive compensation
• Retirement plan with company match
• Amazing team
• Career Progression
• And many more.....