Shift Leader

ADP, Inc.; Tennessee; On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Weekly Pay

Paid Vacation

401(k) Plan with matching

Free Coffee & Meals while working

Competitive Benefits Package

ServSafe certification as part of your

Job summary

Bluemont Group is seeking a Dunkin’ Shift Leader to manage the floor during your shift. You set the line, keep drive-thru moving, and coach the crew so drinks and sandwiches go out correctly.

This role is ideal for someone with crew supervision experience seeking a path into management. Availability includes early mornings, weekends, and varying shifts, with opportunities to train and advance.

Qualifications

• Must have Dunkin’ or similar retail/food service crew experience.
• Be dependable and able to lead others.
• Remain calm and friendly during busy periods.
• Be able to count cash accurately and follow procedures.

Responsibilities

• Set the line for your shift across drive-thru, front counter, beverage and sandwich stations.
• Move staff where needed as the rush fluctuates.
• Coach crew with quick feedback and model the recipe for accuracy.
• Step in at any station when drive-thru backs up.
• Resolve guest issues on the spot and remake drinks or fix orders.
• Follow cash, labor and food cost procedures for your shift.
• Run food safety and cleanliness checks and earn ServSafe certification.
• Help train new crew members and report equipment issues to the manager.

Skills

Dunkin’ crew experience

Dependable / leadership

Cash handling

Stamina and movement

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Salary Range: $12.00 To $15.00 Hourly

Coach the Team & Run the Floor

You know the rush. Now you run it.

As a Dunkin’ Shift Leader (Shift Supervisor) with Bluemont Group, a local Dunkin’ franchisee, you’re

in charge of the floor for your shift. You set positions, keep the drive-thru moving, and coach the

crew so every drink and sandwich goes out right. It’s a great next step if you’ve been crew for a

while, or if you’ve led a shift somewhere else and want a real path into management.

What you’ll do

• Set the line for your shift: drive-thru headset, front counter, beverage and sandwich station
• Move people where they’re needed as the rush builds and slows
• Coach crew in the moment: show the recipe, give quick feedback, call out great work
• Jump in on any station when the drive-thru backs up
• Fix guest issues on the spot: remake the drink, correct the order, keep it friendly
• Follow cash, labor and food cost procedures for your shift
• Run food safety and cleanliness checks, and earn your ServSafe® certification with us
• Help train new Crew Members and flag equipment issues to your manager

Our restaurants are open as early as 4 a.m. and as late as 11 p.m. Hours vary by location

and day.

Opening, mid and closing shifts; early mornings and weekends are our busiest times

Our team members enjoy:

• Weekly Pay
• Paid Vacation
• 401(k) Plan with matching contributions
• FREE Coffee & Meals while working
• Competitive Benefits Package
• ServSafe® certification as part of your training

Must-haves

• Restaurant, retail or Dunkin’ crew experience
• You’re dependable and people follow your lead
• You stay calm and friendly when the line is out the door
• You can count cash accurately and follow procedures
• You can stand, bend and move for a full shift and lift and carry supplies

Nice-to-haves

• Prior shift lead, key holder or supervisor experience