Shift Leader

ADP, Inc.; Smyrna (TN); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Weekly Pay

Paid Vacation

401(k) Plan with matching

Free Coffee & Meals

Competitive Benefits Package

ServSafe certification training

Job summary

Bluemont Group, operating Dunkin’ locations, is seeking a Shift Leader to manage the line, coach crew, and ensure smooth service during busy periods. You’ll drive customer experience by directing front counter, beverage, and kitchen workflows and stepping in at any station as needed.

Key duties include coaching staff, handling guest issues, enforcing cash and labor procedures, and maintaining safety and cleanliness standards. Prior experience in fast-paced food service is ideal.

Qualifications

• Experience in restaurant, retail, or Dunkin' crew.
• Dependable and able to lead people.
• Calm and friendly when the line is long.
• Able to count cash accurately and follow procedures.
• Able to stand, bend and move for a full shift and lift and carry supplies.

Responsibilities

• Set the line for your shift: drive-thru headset, front counter, beverage and sandwich station.
• Move people where they’re needed as the rush builds and slows.
• Coach crew in the moment: show the recipe, give quick feedback, call out great work.
• Jump in on any station when the drive-thru backs up.
• Fix guest issues on the spot: remake the drink, correct the order, keep it friendly.
• Follow cash, labor and food cost procedures for your shift.
• Run food safety and cleanliness checks and earn ServSafe certification with us.
• Help train new Crew Members and flag equipment issues to your manager.

Skills

Leadership

Customer service

Cash handling

Calm under pressure

Team motivation

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Salary Range: $12.00 To $15.00 Hourly

Coach the Team & Run the Floor

You know the rush. Now you run it.

As a Dunkin’ Shift Leader (Shift Supervisor) with Bluemont Group, a local Dunkin’ franchisee, you’re

What you’ll do

• Set the line for your shift: drive-thru headset, front counter, beverage and sandwich station
• Move people where they’re needed as the rush builds and slows
• Coach crew in the moment: show the recipe, give quick feedback, call out great work
• Jump in on any station when the drive-thru backs up
• Fix guest issues on the spot: remake the drink, correct the order, keep it friendly
• Follow cash, labor and food cost procedures for your shift
• Run food safety and cleanliness checks, and earn your ServSafe® certification with us
• Help train new Crew Members and flag equipment issues to your manager

Our restaurants are open as early as 4 a.m. and as late as 11 p.m. Hours vary by location

and day.

Opening, mid and closing shifts; early mornings and weekends are our busiest times

Our team members enjoy:

• Weekly Pay
• Paid Vacation
• 401(k) Plan with matching contributions
• FREE Coffee & Meals while working
• Competitive Benefits Package
• ServSafe® certification as part of your training

Must-haves

• Restaurant, retail or Dunkin’ crew experience
• You’re dependable and people follow your lead
• You stay calm and friendly when the line is out the door
• You can count cash accurately and follow procedures
• You can stand, bend and move for a full shift and lift and carry supplies

Nice-to-haves

• Prior shift lead, key holder or supervisor experience