Shift Leader

ADP, Inc.; Maryville (TN); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Weekly Pay

Paid Vacation

401(k) Plan with matching

FREE Coffee & Meals while working

Competitive Benefits Package

ServSafe certification as part of your

Job summary

Bluemont Group is seeking a Dunkin’ Shift Leader in East Maryville, TN. You will oversee the floor, set shift assignments, and coach the crew to ensure fast, accurate service. Experience in restaurant or Dunkin’ crew helps you step into real management potential with supportive training.

The role requires leadership, reliability, and customer-friendly problem solving. Shifts include opening, mid, and closing times with early mornings and weekends busiest; benefits include weekly pay and growth

Qualifications

• Experience in restaurant, retail or Dunkin’ crew roles.
• Ability to lead and guide team members during peak times.
• Remain calm and friendly when lines are long.
• Accurate cash handling and adherence to procedures.

Responsibilities

• Set the line for your shift: drive-thru headset, front counter, beverage and sandwich station.
• Move people where they’re needed as the rush builds and slows.
• Coach crew in the moment: show the recipe, give quick feedback, call out great work.
• Jump in on any station when the drive-thru backs up.
• Fix guest issues on the spot: remake drinks, correct orders, stay friendly.
• Follow cash, labor and food cost procedures for your shift.
• Run food safety and cleanliness checks and earn ServSafe certification with us.
• Help train new Crew Members and flag equipment issues to your manager.

Skills

Crew experience

People leadership

Calm under pressure

Cash handling

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

East Maryville, Maryville, TN, US

Salary Range: $12.00 To $15.00 Hourly

Coach the Team & Run the Floor

You know the rush. Now you run it.

As a Dunkin’ Shift Leader (Shift Supervisor) with Bluemont Group, a local Dunkin’ franchisee, you’re

in charge of the floor for your shift. You set positions, keep the drive-thru moving, and coach the

crew so every drink and sandwich goes out right. It’s a great next step if you’ve been crew for a

while, or if you’ve led a shift somewhere else and want a real path into management.

What you’ll do

• Set the line for your shift: drive-thru headset, front counter, beverage and sandwich station
• Move people where they’re needed as the rush builds and slows
• Coach crew in the moment: show the recipe, give quick feedback, call out great work
• Jump in on any station when the drive-thru backs up
• Fix guest issues on the spot: remake the drink, correct the order, keep it friendly
• Follow cash, labor and food cost procedures for your shift
• Run food safety and cleanliness checks, and earn your ServSafe® certification with us
• Help train new Crew Members and flag equipment issues to your manager

Our restaurants are open as early as 4 a.m. and as late as 11 p.m. Hours vary by location and day.

Opening, mid and closing shifts; early mornings and weekends are our busiest times

Our team members enjoy:

• Weekly Pay
• Paid Vacation
• 401(k) Plan with matching contributions
• FREE Coffee & Meals while working
• Competitive Benefits Package
• ServSafe® certification as part of your training

Must-haves

• Restaurant, retail or Dunkin’ crew experience
• You’re dependable and people follow your lead
• You stay calm and friendly when the line is out the door
• You can count cash accurately and follow procedures
• You can stand, bend and move for a full shift and lift and carry supplies

Nice-to-haves

• Prior shift lead, key holder or supervisor experience