Shift Leader

Twistee Treat; Tampa (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Twistee Treat is seeking a dedicated Shift Leader to oversee daily operations and ensure exceptional guest service. This role requires strong leadership skills, a focus on cleanliness, and the ability to manage labor effectively. Join us in creating a positive and productive environment for both guests and team members.

Qualifications

• Complete knowledge of labor targets and team productivity.
• Experience in cash handling and accurate reporting.
• Ability to maintain cleanliness and organization.

Responsibilities

• Manage crew labor and ensure adherence to targets.
• Handle cash deposits and nightly reporting.
• Maintain cleanliness and organization to meet guest readiness.

Skills

Labor Management

Cash Handling

Cleanliness

Team Accountability

Guest Service

Job description

Our GMs are challenged each day with running a profitable business, centered around controlling food waste, supply costs, labor, cleanliness, and retaining great talent, along with building sales and increasing guest return. They cannot do this without your support. We do not lead from the back, but rather attack from the front.

When the GM is not there, our Shift Leaders need to be the hardest working person in the cone! Our success depends on this. Be vocal! Be positive! Make sure the guest comes first!

Our shift leaders should have complete knowledge of:

• LABOR: What is our Crew Labor Target? How do we achieve this?
  • Breaks for minors (and others) at effective times.
  • Revel hourly labor report
  • 50 man hours at a maximum.
  • Team member productivity (holding the team accountable)
• CASH HANDLING: Accurate reporting for deposits for each drawer nightly. Putting together bank bags for Dunbar.
• DAILY LINE UP CARDS: Filled out each shift, accounting for breaks for minors with sales-driven team members in the windows. Aces in places!
• GUEST AND TEAM MEMBER INCIDENTS: Gathering as much information as possible when incidents occur. Utilize the Incident Report 100%.
• COST OF SALES: Controlling food waste through:
  • Weighing cups and cones each shift
  • Observing and coaching recipes
  • 100% adherence to training program
  • 100% adherence to New Hire Validation
• CLEANLINESS AND ORGANIZATION: Cleaning and stocking as you go. Utilize checklists for each shift — 100% complete. Ensure 100% guest readiness at peak times. The patio is cleaned by a timer (15-20 minutes at peak times). The shift operates at hospital-clean standards.

Additional Info:

Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit: www.e-verify.gov