Shift Leader

Jersey Mike's Syracuse; Syracuse (UT); On-site; USD 30,000 - 40,000; Full time

Job summary

42023 Jersey Mike's Syracuse is seeking a Shift Leader to support management in executing restaurant operations. This role includes coaching staff for excellent customer service, ensuring the quality of food, managing team dynamics, and maintaining cleanliness. Candidates should hold a high school degree, have at least one year of Quick Service Restaurant (QSR) experience, and possess a Serve Safe Certificate. This position requires strong communication and leadership skills, as well as the ability to multitask in a fast-paced environment.

Qualifications

• 1 year QSR experience preferred.
• Must be 18 years or older to operate the slicer.
• Serve Safe Certification - Food Handler.
• Must have reliable transportation.

Responsibilities

• Coach staff to deliver amazing customer service.
• Produce high-quality food consistent with standards.
• Participate in local and national marketing initiatives.
• Maintain cleanliness and sanitation practices.

Skills

Customer service skills

Communication

Team leadership

Food preparation

Ability to multitask

Education

High school degree or equivalent

Tools

Slicing equipment

Job description

A Shift Leader is responsible for supporting the management team in the execution of running their assigned location. This includes, but is not limited to:

1. Coaching the staff to deliver amazing customer service;
2. Producing high quality food;
3. Delivering the Jersey Mike’s experience;
4. Cash handling;
5. Following the Learning Management System Training Program;
6. Developing others for career growth;
7. Enforcing policies and procedures;
8. Participating in local and national marketing initiatives;
9. Building sales;
10. Maintaining the cleanliness and proper sanitation practices in the establishment;
11. Being certified in all four positions of the restaurant;
12. Effective communication;
13. Having a sense of urgency;

Shift Leader Expectations

A Shift Leader is expected to:

1. Move or transport up to 50 lbs without assistance unless a medical notation is made; any physical disabilities are covered by the Americans with Disabilities Act or a temporary doctor's note with a time frame for the restriction on the ability;
2. Work 38-40 hours per week;
3. Have the ability to get to and from work;
4. Communicate with the GM/AGM/DM of any issues they are having;
5. Lead by example in terms of quality of the food they make, the way they interact and provide customer service, and coming to work in a clean, fitted, and pressed uniform daily.

Additional Responsibilities

• Create food consistent with Jersey Mikes high quality standards
• Maintain restaurant that is noticeably cleaner than others
• Work in a fast-paced, team-driven atmosphere
• Ability to multitask and work with a sense of urgency
• Interface with customers and provide an exceptional experience
• Full understanding of the terms accountability and integrity
• Key holder
• Perform all tasks related to opening and closing of store
• Knew how to bake bread and perform all prep
• Manage and lead crew of 2 to 5 people
• Proficient in slicing

Qualifications

• Education: High school degree or equivalent
• 1 year QSR experience preferred
• Must be 18 years or older to operate the slicer
• Serve Safe Certification - Food Handler
• Must have reliable transportation

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