Shift Leader

Five Guys Burgers and Fries; Spokane (WA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Free meals

Flexible scheduling

Tips and bonuses

Advancement opportunities

Fun work environment

Job summary

A prominent burger franchise in Spokane, Washington seeks a dedicated Shift Leader to oversee operations and ensure exceptional customer service. Responsibilities include monitoring staff activities, managing cash handling procedures, and maintaining food safety standards. The ideal candidate will have strong coordination skills and a commitment to customer satisfaction. Benefits include free meals, flexible scheduling, and opportunities for advancement, making this a rewarding work environment.

Qualifications

• Ability to monitor daily activities of staff and coordinate breaks.
• Experience in customer service and cash register operations.
• Knowledge of food safety and sanitation practices.

Responsibilities

• Ensure all operational procedures are followed.
• Oversee daily activities and resolve customer complaints.
• Implement product rotation and maintain inventory.

Skills

Customer service

Cash handling

Team coordination

Food safety practices

Job description

Five Guys is a family owned and operated franchise restaurant group that focuses on serving high quality burgers and fries in a clean, no frills atmosphere. We choose to spend money on the best crew and highest quality ingredients rather than décor and advertising. Five Guys was established in 1986 in Arlington, VA. In 2003, Five Guys opened its first franchise location and with the help of loyal franchisees, Five Guys has expanded from five to over 800 locations nationwide. ZAGAT Survey, restaurant guide and reviews, said "there are no better burgers" and Five Guys was recently voted #1 burger in Zagat’s 2010 fast food survey.

Shift Leader

Shift Leaders at Five Guys learn valuable new skills that can help them develop a career for their future. Shift Leaders need to implement all the standard operational procedures of the company and make sure that every customer receives the best customer service possible.

Requirements:

• Monitors and observes the day‑to‑day activities of subordinates, coordinates breaks for hourly associates, and keeps management informed of area activities and any significant problems
• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
• Coordinates with management for on‑the‑job training of new associates
• Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
• Transfers supplies and equipment between storage and work areas by hand or use of a hand truck
• Implements product rotation based on product code dates in warehouse and concepts, orders product and participates in physical inventory counts as required
• Resolves customer complaints in a manner consistent with company policy, and with customer satisfaction in mind
• Practices excellent food safety and sanitation practices and complies with HACCP standards
• Monitors compliance with safety guidelines, builds awareness about safety, and reports any safety concerns to management

Benefits:

• Free meals
• Flexible scheduling
• Tips and weekly secret shopper bonuses
• Advancement opportunities
• Fun, fast‑paced work environment

Five Guys Burgers and Fries is one of Americas most successful hamburger concepts, not just for its food, ranked the #1 burger in America by Zagat survey, but also because of its employees. We have a unique work environment where crew members and management are trained to work every position in the restaurant. From the register, to the grill, to morning prep and evening close, our employees become a team working in all aspects of the restaurant. We also have a unique bonus program that provides the opportunity to earn cash bonuses each quarter.