Shift Leader

Taco Bell; Southington (CT); On-site; USD 30,000 - 40,000; Full time

Job summary

Taco Bell in Southington, Connecticut, is looking for a Shift Leader responsible for assisting in restaurant management and ensuring customer satisfaction. The ideal candidate will perform hands-on work to train employees and maintain the company's quality standards.

The role requires supervisory experience in fast food or retail, a commitment to customer satisfaction, and the ability to motivate a team. Being a team player and having basic business math skills are essential for success.

Qualifications

• Must be at least 18 years of age.
• Supervisory experience in the Quick Service Restaurant industry or retail environment.
• Attendance and punctuality a must.
• Enthusiasm and willingness to learn.
• Strong work ethic.

Responsibilities

• Maintaining fast, accurate service, positive guest relations.
• Ensures a safe working environment by role modeling.
• Motivates and trains team members.
• Ensures equipment and facility standards are maintained.
• Ensures food quality and customer satisfaction.

Skills

Supervisory experience

Good communication skills

Basic business math skills

Basic personal computer literacy

Team player

Customer satisfaction commitment

Job description

Job Description - About the Job

Reporting to the Restaurant General Manager, the Shift Leader assists in the management of shifts within their Taco Bell restaurant following the policies and guidelines of the company to ensure customer satisfaction and profit maximization. The Shift Leader will perform hands‑on work to train employees, respond to customer service needs, and model appropriate behaviors in the restaurant.

Responsibilities of the Shift Leader Position

• Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent with company quality standards.
• Ensures a safe working environment by role modeling and requiring safe work behaviors.
• Motivates and trains.
• Ensures company standards on equipment, facility, and grounds are maintained by using a preventative maintenance program.
• Ensures food quality and 100% customer satisfaction.
• Ensures complete and timely execution of corporate & local marketing plans.
• Champions recognition and motivation efforts.
• Provides regular feedback to the team and RGM.

Minimum Requirements

• Must be at least 18 years of age.
• Supervisory experience in the Quick Service Restaurant industry or retail environment.
• Attendance and punctuality a must.
• Basic business math skills.
• Good oral/written communication skills.
• Basic personal computer literacy.
• Enthusiasm and willingness to learn.
• Team player.
• Commitment to customer satisfaction.
• Strong work ethic.