Shift Leader

Taco Bell; Town of Victor (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Free meals

Flexible schedules

Vacation pay

Paid time off

Job summary

Taco Bell is seeking a Shift Lead to drive shifts with energy and passion, coaching teammates, ensuring top customer satisfaction and upholding Taco Bell standards.

You will partner with the GM on business initiatives, maintain high food quality, and lead by example in a fast-paced restaurant environment. 18+, with strong communication and leadership skills, preferred shift-lead experience.

Qualifications

• 1+ year in restaurant/retail with 3 months of shift lead experience preferred.
• Adheres to cash, security, inventory and labor policies.
• Must be at least 18 years old.
• Access to dependable transportation.
• Excellent communication, leadership and organizational skills.
• Able to lift up to 45 lbs and stand for extended periods.
• Attendance and punctuality are essential.
• Operates cash register and makes change as needed.
• Strong basic math and record-keeping skills.
• Promotes Taco Bell culture and values.

Responsibilities

• Lead shifts with energy and passion to meet high standards.
• Coach and guide Team Members to success and provide feedback to the GM.
• Oversee MIC routine and prioritize customer needs.
• Ensure food safety, quality, and order accuracy.
• Resolve customer concerns and maintain positive relations.
• Assist GM with Team Member screening and training.
• Support Profit & Loss through cash control, inventory and labor management.
• Maintain equipment and facility standards, health and safety.

Skills

Leadership

Communication

Team supervision

Cash handling

Punctuality

Health & safety

Math skills

Attendance

POS operation

Diversity & inclusion

Job description

About the Job:

As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet Taco Bell's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.

The Day-to-Day:

• Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.
• Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.
• Ensure food safety, quality, and accuracy of orders.
• Resolve customer complaints quickly, maintaining positive customer relations.
• Provide regular feedback to the GM on Team Member performance.
• Offer ongoing constructive and positive feedback to Team Members.
• Actively participate in training Team Members.
• Handle conflicts constructively and work with the GM to achieve resolution.
• Assist the GM in screening Team Member candidates.
• Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking, and holding times.
• Assist the GM with facility maintenance and ensure health and safety standards are always followed.

Is this you?

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred
• Adheres to cash, security, inventory, and labor policies
• Must be at least 18 years of age
• Accessibility to dependable and reliable transportation
• Excellent communication skills, management/leadership and organizational skills.
• Physical dexterity required (the ability to move up to 45 lbs. from one area to another).
• Attendance and Punctuality a must
• Operating of cash register as needed and making change for other cashiers.
• Basic Math skills
• Maintains customer satisfaction and adheres to health and safety standards
• Promotes and champions Taco Bell's culture and values
• Provides constructive feedback to Team Members
• Executes shift duties accurately and efficiently
• Promotes equity, inclusion, and belonging
• Ensures teammates and customers enjoy a positive experience

Work-Hard, Play-Hard:

• Competitive pay
• Pay Range: $17.50 per hour - $19.50 per hour
• Free meals
• Flexible schedules! Day, evening, and late night
• Vacation pay and additional Paid Time Off