Shift Leader

Taco Bell; Stayton (OR); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Free meals

Flexible schedules

Medical benefits

Discounts on mortgages, vehicles, and gym memberships

Discounts on mortgages

Discounts on vehicles

Discounts on cell phones

Gym memberships

Job summary

A fast food chain in Stayton is looking for a Shift Lead who will energize the team and ensure customers leave satisfied. This role involves overseeing team members, resolving customer complaints, and participating in training. You should have at least one year of restaurant experience and excellent communication skills. The position offers competitive pay, free meals, and flexible schedules, along with medical benefits and various perks.

Qualifications

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred.
• Must be at least 18 years of age.
• Excellent communication skills and leadership abilities.
• Must be at least 18 years old, with reliable transportation.
• Promotes Taco Bell culture and values.

Responsibilities

• Ensure consistent customer satisfaction by executing the Manager in Charge Success Routine.
• Oversee Team Members’ completion of Shift Excellence tasks.
• Resolve customer complaints quickly and maintain positive relationships.
• Resolve customer complaints quickly and maintain positive relations.
• Provide regular feedback to the GM on Team Member performance and training.

Skills

Customer satisfaction

Leadership

Communication skills

Organizational skills

Cash handling

Basic math

Team training

Job description

Overview

About the Job: As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet Taco Bell's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results. To ensure clear communication with both customers and team members, basic proficiency in reading, writing, and speaking English is required for all employees.

Responsibilities

• Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.
• Oversee Team Members\' completion of Shift Excellence tasks and maintain clean, neat appearances.
• Ensure food safety, quality, and accuracy of orders.
• Resolve customer complaints quickly, maintaining positive customer relations.
• Provide regular feedback to the GM on Team Member performance.
• Offer ongoing constructive and positive feedback to Team Members.
• Actively participate in training Team Members.
• Handle conflicts constructively and work with the GM to achieve resolution.
• Assist the GM in screening Team Member candidates.
• Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking, and holding times.
• Assist the GM with facility maintenance and ensure health and safety standards are always followed.

Qualifications

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred
• Adheres to cash, security, inventory, and labor policies
• Must be at least 18 years of age
• Accessibility to dependable and reliable transportation
• Excellent communication skills, management/leadership and organizational skills.
• Physical dexterity required (the ability to move up to 45 lbs. from one area to another).
• Attendance and Punctuality a must
• Operating of cash register as needed and making change for other cashiers.
• Basic Math skills
• Maintains customer satisfaction and adheres to health and safety standards
• Promotes and champions Taco Bell's culture and values
• Provides constructive feedback to Team Members
• Executes shift duties accurately and efficiently
• Promotes equity, inclusion, and belonging
• Ensures teammates and customers enjoy a positive experience

Benefits

• Competitive pay
• Free meals
• Flexible schedules! Day, evening, and late night
• Medical benefits
• Perks! Discounts on mortgages, vehicles, cell phones, gym memberships and more