Shift Leader

CKE Restaurants, Inc.; Smithville (WA); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player is seeking a dynamic Shift Leader to support restaurant operations and enhance team performance. This role involves assisting management, ensuring customer satisfaction, and fostering a collaborative environment. Ideal candidates will have a strong foundation in restaurant management, excellent communication skills, and the ability to lead a team effectively. Join a fast-paced setting where your contributions will directly impact the success of the restaurant and its team members. If you're passionate about the food service industry and eager to take on a leadership role, this opportunity is perfect for you.

Qualifications

• 2-3 years of experience in restaurant management.
• Strong analytical and organizational skills.

Responsibilities

• Assist the General Manager with management activities.
• Ensure Crew Persons meet job expectations.
• Provide quality customer service.

Skills

Restaurant Management Knowledge

Planning and Time Management

Team Building

Problem Solving

Cash Handling Troubleshooting

Bilingual Skills

Analytical Skills

Education

High School Diploma or GED

Job description

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Position Summary

The Shift Leader is responsible for assisting the General Manager or Person In Charge (on duty) with management activities and duties. This role works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant’s business plan and ensures all Crew Persons and Team Leaders are performing their job responsibilities and meeting expectations in all areas of their job description.

Essential Functions

1. Consistently provides a quality product and customer service experience that delivers total customer satisfaction.
2. Strives to improve the skills and performance of all Crew Persons.
3. Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities.
4. Complies with all Company policies and procedures regarding business and personnel practices.
5. Models and encourages Company shared values.
6. Demonstrates oral and written communication skills; communicates effectively with various contacts (internal and external).
7. Attends training to remain current on industry trends.
8. Participates in company meetings, webinars and conference calls.
9. Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements.

Position Qualifications/Core Competencies

• Must possess approximately two (2) to three (3) years of experience and/or education demonstrating a commanding knowledge of restaurant management.
• High School Diploma/General Equivalency Diploma (GED) required.
• Excellent planning and time management skills.
• Team building skills.
• Investigative and problem solving skills.
• Ability to troubleshoot cash handling problems.
• Reliable personal transportation, a valid driver’s license and proof of insurance.
• A telephone or other reliable communication method; must be accessible to meet the restaurant’s needs and maintain an open door policy.
• Bi-lingual skills a plus.
• Strong analytical and organizational skills with the ability to identify and implement process improvement strategies with positive business results.

Work Environment

Fast-paced environment working with kitchen equipment in tight quarters.

Physical Demands

• Stand for long periods.
• Bend and stoop.
• Work around heat.
• Lift 50 – 75 lbs. comfortably.
• Work with various cleaning products.

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Management and Manufacturing
• Industries: Restaurants