Shift Leader - Mayfield Heights, OH

Big Boy Restaurants; Mayfield Heights (OH); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Shift Leader to join their team in Mayfield Heights. In this entry-level management role, you will play a crucial part in ensuring guest satisfaction by overseeing daily operations, coaching staff, and maintaining high standards of hospitality. You'll be responsible for protecting cash assets, enforcing company policies, and implementing marketing promotions. This is a fantastic opportunity for someone with strong leadership and communication skills who enjoys working in a dynamic restaurant environment. If you are ready to take the next step in your career, this role is perfect for you!

Qualifications

• Entry-level management position with a focus on guest satisfaction.
• Requires strong communication and leadership skills.

Responsibilities

• Protects cash assets and ensures compliance with company policies.
• Trains employees and maintains high safety and sanitation standards.

Skills

Communication Skills

Leadership Skills

Organizational Skills

Ability to Lift 50 lbs

Customer Service Skills

Education

High School Diploma or GED

Job description

Join to apply for the Shift Leader - Mayfield Heights, OH role at Big Boy Restaurants.

This entry-level management position assists the management team by ensuring total guest dining satisfaction. The primary role of the Shift Leader is to ensure hospitality excellence by managing, coaching, and delegating to employees to ensure the timely delivery of top-quality food, friendly and welcoming behaviors, and that our high cleanliness and sanitation standards are maintained.

Shift Leader Responsibilities

1. Protects the cash assets of the restaurant during each shift, including counting and verifying the safe and cash drawers, completing the bank deposit slip, and entering information in the safe log.
2. Works with the Executive General Manager and Assistant Managers to achieve maximum sales and profits while maintaining operational standards.
3. Enforces all company policies, procedures, and standards, ensuring compliance with all laws regarding wages, hours, and sanitation.
4. Implements advertising and promotions coordinated by the Marketing Department, ensuring proper food preparation and presentation.
5. Maintains strict safety and sanitation standards.
6. Assists in training employees.
7. Supports the management team to ensure guest satisfaction.
8. Maintains a professional appearance and adheres to uniform standards.

Shift Leader Job Skills

• High School Diploma or GED.
• Sufficient strength and agility to lift up to 50 lbs.
• Ability to bend, reach, climb stairs, and work long hours on your feet.
• Ability to read, count, write, and follow recipes accurately.
• Ability to stand, sit, and drive for long periods.
• Good hearing, vision, communication, memory, writing, reading, math, and organizational skills.

Desired Traits/Hospitality Skills

• A helpful personality.
• Ability to work well with others and maintain professionalism.
• Ability to develop relationships with staff and guests.
• Strong communication and leadership skills.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Restaurants