Shift Leader

Insomniacookies; Skokie (IL); On-site; USD 19,320 - 27,517; Part time

Benefits offered by this job

Flexible part-time work schedules

Pay-on-Demand

Paid vacation and sick time off

Pet insurance

Employee discount and FREE cookies

Job summary

Insomniacookies is seeking a Shift Leader for their Skokie, IL location. As a Shift Leader, you'll oversee bakery operations, ensuring excellent customer service and quality products. You will manage your team during shifts, delegate tasks, and maintain a clean, safe work environment.

The ideal candidate will have at least 1 year of customer service experience, excellent communication skills, and a proven ability to motivate a team. Enjoy flexible schedules, competitive pay, and unique perks like daily pay and employee discounts!

Qualifications

• Minimum 1 year of working experience in a customer service role.
• Must be 18 years or older.
• Legally eligible to work in the United States.

Responsibilities

• Provide incredible customer service.
• Support store leadership.
• Prioritize and delegate tasks.

Skills

Customer service experience

Point of Sale systems

Communication skills

Time management skills

Leadership

Ability to lift 40 lbs

Job description

Become a Shift Leader at our brand new Skokie, IL store located at 5235 Touhy Ave Suite 6B, Skokie, IL 60077. As Shift Leader you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

Our Sweet Shift Leader Perks

• Flexible part‑time work schedules
• Pay rate: $17.00/hr.
• Pay‑on‑Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!

What Will I Do As A Shift Leader?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

Desired Skills / Experience

• At least 1 year of working experience in a customer service focused role
• Point of Sale systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient demeanor
• Detail focused and results-oriented
• Ability to lead‑by‑example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed