Shift Leader

Taco Bell; Sicklerville (NJ); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in the fast-food industry seeks a Shift Leader for their Sicklerville location. The successful candidate will assist with operational tasks, ensuring excellent customer service and product quality while also managing crew training. If you have a passion for food service and leadership, apply now!

Responsibilities

• Drive excellence in customer service and maintain product quality standards.
• Conduct daily inventory and complete shift food safety audits.
• Provide coaching and training for crew members.

Job description

Job Details

Job Location: 032762 - Sicklerville - Sicklerville, NJ

Position Type: Shift Leader

Salary Range: Undisclosed

Description:

Note: This description only documents the time allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position:

The Shift Manager (SM) is an hourly position that assists management in routine administrative and operational tasks within the restaurant. Key focus areas include:

1. Driving excellence in customer service
2. Maintaining company standards in product and facility specifications
3. Reviewing food handling procedures
4. Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. Additionally, the Shift Manager may assume full responsibility for opening and closing the restaurant when management is unavailable. In these cases, the Shift Manager maintains administrative control but is not authorized to serve in a managerial capacity.

Principal Accountabilities:

Customer Satisfaction/Product Quality: Maintains fast, accurate service, positive guest relations, and ensures products meet company quality standards. Conducts periodic food safety audits. Provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.

Financial: Shares responsibility with the management team for daily cash procedures such as bank deposits, making change, opening/closing safes, and verifying cash drawers.

Operations: Conducts daily inventory, completes shift food safety audits, and sets up daily control sheets. Reviews facility and equipment readiness. Monitors inventory, food preparation, and order fulfillment to ensure standards are met. Monitors speed of service and resolves bottlenecks. In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

Human Resources: Provides ongoing coaching and feedback for crew, and hands-on training in the Learning Zone.

Qualifications: