Shift Leader

Little Caesars; San Dimas (CA); On-site; USD 20,664 - 30,307; Full time

Job summary

Little Caesars is looking for a Shift Leader in San Dimas, California. The Shift Leader will manage shift operations, focus on guest experience, and lead team members. Key responsibilities include resolving guest issues, managing food safety, and supporting team members in their roles. Strong communication skills, a positive attitude, and the ability to lift 55 pounds are required. This position is crucial to maintaining Little Caesars’ standards of excellence.

Qualifications

• Must have a positive attitude supporting our values and culture.
• Ability to stand/walk for up to 8-10 hours per day.
• Ability to lift/push/pull up to 55 pounds.

Responsibilities

• Lead team members, assign tasks, and provide feedback.
• Resolve guest complaints and ensure great guest service.
• Control food costs, labor, and manage cash handling.

Skills

Communication skills

Team player attitude

Training and coaching abilities

Job description

As the fastest growing pizza chain in the U.S., there’s no denying that Little Caesars is doing something right. We’re an international brand that’s a household name and a front‑of‑mind decision when you’ve got pizza on the brain.

We’ve grown tremendously since opening the first store in 1959 – and we’re still growing. But, at the end of the day, our success as a big‑town name is because of our focus on small‑town values.

As a Shift Leader for Little Caesars, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures.

Responsibilities

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the teamKnow and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in‑store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e‑learning as required

Qualifications

• Great communication skills to communicate effectively with guests and co‑workers
• Must have a positive attitude and ethics which support our values and culture
• Must be a strong team player
• Ability to train and coach others
• Ability to stand/walk for up to 8‑10 hours per day
• Ability to lift up to 55 pounds
• Ability to push and pull up to 55 pounds
• Ability to squat or crouch to lift items from floor level
• Ability for twisting of the back up to 90 degrees left and right
• Ability for bending of the back up to a minimum of 90 degrees to lift objects from the floor