Shift Leader

PFLC Little Caesars; Lebanon (TN); On-site; USD 28,000 - 36,000; Full time

Job summary

PFLC Little Caesars is seeking a dedicated Shift Leader to oversee daily shift operations, ensure guest satisfaction, and drive sales on a high-volume, fast-paced line. You will lead the team through opening/closing duties, maintain brand standards, and collaborate with staff to deliver great guest experiences.

Responsibilities include coaching teammates, managing line tasks, enforcing food safety, handling cash, and upholding safety procedures while promoting in-store promotions.

Qualifications

• Great communication with guests and co-workers.
• Positive attitude and ethics aligning with company values.
• Strong team player capable of training others.
• Ability to stand/walk 8–10 hours per day.
• Lift and push/pull up to 55 pounds.
• Must close 5 nights a week and work weekends.
• Experience in cash handling and opening/closing procedures.

Responsibilities

• Lead team members on shifts, assign tasks, train and give feedback.
• Open/close duties and manage line operations during shifts.
• Provide outstanding guest service and resolve complaints.
• Promote sales through in-store promotions and suggestive selling.
• Ensure food safety and quality standards are followed.
• Control costs, labor, waste, and cash on shift.
• Count cash drawers and follow daily cash procedures.
• Coordinate with team via huddle board and follow policies.

Skills

Communication skills

Positive attitude

Team player

Coaching/training others

Stamina for long shifts

Physical strength (lift 55 lbs)

Cash handling

Shift management

Job description

As a Shift Leader for Little Caesars, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures.

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the teamKnow and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required

Requirements

• Great communication skills to communicate effectively with guests and co-workers
• Must have a positive attitude and ethics which support our values and culture
• Must be a strong team player
• Ability to train and coach others
• Ability to stand/walk for up to 8-10 hours per day
• The ability to lift up to 55 pounds.
• The ability to push and pull up to 55 pounds.
• The ability to squat or crouch to lift items from floor level.
• Ability for twisting of the back up to 90 degrees left and right.
• Ability for bending of the back up to a minimum of 90 degrees to lift objects from the floor
• Must be able to close 5 nights a week and work on weekends.

As the fastest growing pizza chain in the U.S., there's no denying that Little Caesars is doing something right. We're an international brand that is a household name and a front-of-mind decision when you've got pizza on the brain. We've grown tremendously since opening the first store in 1959 - and we're still growing. But, at the end of the day, our success as a big-town name is because of our focus on small town values.