Shift Leader

PFLC Little Caesars; Newberry (SC); On-site; USD 30,000 - 40,000; Full time

Job summary

PFLC Little Caesars in Newberry, South Carolina is seeking a Shift Leader to oversee shift operations and ensure excellent guest service. As a Shift Leader, you will train and manage the team, execute brand standards, and handle cash and food safety requirements.

The ideal candidate will possess strong communication skills and a positive attitude, and must be available to work evenings and weekends. Join us in delivering exceptional service!

Qualifications

• Great communication skills to communicate effectively with guests and co-workers.
• Must have a positive attitude and ethics which support our values and culture.
• Must be a strong team player and ability to train and coach others.
• Ability to stand/walk for up to 8-10 hours per day.

Responsibilities

• Lead team members on shifts and assign tasks.
• Utilize the huddle board to effectively position the team.
• Ensure all security procedures are executed.
• Resolve guest complaints/issues and manage team responsibilities.

Skills

Communication Skills

Team Player

Positive Attitude

Training and Coaching

Job description

Overview

As a Shift Leader for Little Caesars, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures.

Responsibilities

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the team; know and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required

Qualifications

• Great communication skills to communicate effectively with guests and co-workers
• Must have a positive attitude and ethics which support our values and culture
• Must be a strong team player
• Ability to train and coach others
• Ability to stand/walk for up to 8-10 hours per day
• The ability to lift up to 55 pounds.
• The ability to push and pull up to 55 pounds.
• The ability to squat or crouch to lift items from floor level.
• Ability for twisting of the back up to 90 degrees left and right.
• Ability for bending of the back up to a minimum of 90 degrees to lift objects from the floor
• Must be able to close 5 nights a week and work on weekends.