Shift Leader

PFLC Little Caesars; Calhoun (GA); On-site; USD 28,000 - 44,000; Full time

Job summary

Little Caesars is hiring a Shift Leader to oversee daily shift operations, guest experience, and brand execution in a busy store. You will lead team members, assign tasks, and ensure consistent service.

Responsibilities include training staff, handling guest issues, promoting sales, maintaining food safety, cash handling, and shift closing routines in a fast-paced environment.

Qualifications

• Excellent communication with guests and coworkers.
• Positive attitude and ethics aligned with company values.
• Able to train and coach others and work as part of a team.
• Able to stand/walk for long hours and lift up to 55 pounds.
• Open/close shift capability and weekend availability.

Responsibilities

• Lead team members on shifts, assign tasks and provide feedback/training.
• Use the huddle board to position the team.
• Follow personnel policies, labor laws and safety procedures.
• Ensure security procedures and cash handling are followed.
• Open/close duties and transition shifts.
• Provide great guest service and resolve guest complaints.
• Promote sales through suggestive selling and promotions.
• Maintain food safety and product quality standards.
• Manage line, delegate duties, and control costs on shift.
• Complete required e-learning as needed.

Skills

Communication skills

Positive attitude

Team player

Train and coach others

Stamina

Lifting ability

Safety awareness

Job description

As a Shift Leader for Little Caesars, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures.

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the team
• Know and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required

Requirements

• Great communication skills to communicate effectively with guests and co-workers
• Must have a positive attitude and ethics which support our values and culture
• Must be a strong team player
• Ability to train and coach others
• Ability to stand/walk for up to 8-10 hours per day
• The ability to lift up to 55 pounds
• The ability to push and pull up to 55 pounds
• The ability to squat or crouch to lift items from floor level
• Ability for twisting of the back up to 90 degrees left and right
• Ability for bending of the back up to a minimum of 90 degrees to lift objects from the floor
• Must be able to close 5 nights a week and work on weekends

As the fastest growing pizza chain in the U.S., there’s no denying that Little Caesars is doing something right. We’re an international brand that’s a household name and a front-of-mind decision when you’ve got pizza on the brain. We’ve grown tremendously since opening the first store in 1959 – and we’re still growing. But, at the end of the day, our success as a big-town name is because of our focus on small town values.