Shift Leader

PFLC Little Caesars; Forest City (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

PFLC Little Caesars in Forest City is seeking a Shift Leader to oversee operations during shifts. The role includes ensuring great guest service, managing the team, and adhering to food safety standards.

The ideal candidate will possess strong communication skills and a positive attitude, with the ability to train team members effectively. Closing shifts and weekend availability are required.

Qualifications

• Great communication skills to effectively communicate with guests and co-workers.
• Strong team player with a positive attitude and strong ethics.
• Ability to train and coach others.

Responsibilities

• Lead team members on shifts, assigning tasks and providing feedback.
• Ensure all security procedures are executed effectively.
• Make guests happy by providing great guest service and resolve complaints.

Skills

Communication skills

Positive attitude

Team player

Training and coaching

Job description

Overview

As a Shift Leader for Little Caesars, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures.

Responsibilities

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the team; know and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required

Qualifications

• Great communication skills to communicate effectively with guests and co-workers
• Must have a positive attitude and ethics which support our values and culture
• Must be a strong team player
• Ability to train and coach others
• Ability to stand/walk for up to 8-10 hours per day
• The ability to lift up to 55 pounds.
• The ability to push and pull up to 55 pounds.
• The ability to squat or crouch to lift items from floor level.
• Ability for twisting of the back up to 90 degrees left and right.
• Ability for bending of the back up to a minimum of 90 degrees to lift objects from the floor
• Must be able to close 5 nights a week and work on weekends.