Shift Leader

Far West Services, LLC; San Clemente (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

An exciting entry-level leadership opportunity awaits at a dynamic restaurant, where you can grow into a General Manager role. This position offers training and the chance to embody a vibrant culture while supporting daily operations. Join a team that values hard work and fun, and where your contributions can lead to significant upward mobility. With a focus on customer service and operational excellence, you'll play a key role in fostering a positive environment for both staff and guests. If you're ready to take on a rewarding challenge and make a difference, this is the place for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Qualifications

• Preferred supervisory experience in food service or retail.
• Food Handler Certification required upon hire.

Responsibilities

• Promote the culture and values of the brand with integrity.
• Assist the General Manager in achieving store goals.
• Ensure a safe environment for staff and guests.

Skills

Supervisory Experience

Food Handler Certification

POS System Experience

Customer Service

Communication Skills

Problem-Solving Skills

Education

High School Diploma

Job description

A Shift Leader is an entry-level supervisory position responsible for supporting the Restaurant General Manager and Assistant Manager with the daily operations of a restaurant. The Shift Leader must embody the Wingstop culture and be a creative team player who is passionate about hard work, having fun, and demonstrating sincere dedication to the brand's success.

This is an exciting entry-level leadership opportunity with growth potential within the organization. No prior experience is necessary as training will be provided to prepare you for leadership roles and upward mobility to a General Manager position.

Qualifications/Education/Experience:

• Preferred but not required: 1 year of supervisory experience in food service, retail, or restaurants.
• Food Handler Certification required upon hire.
• At least 6 months of experience using a POS system.
• Ability to meet restaurant policies and standards, including quality food, cash handling, and safety/security, with or without reasonable accommodation.
• Consistent attendance and punctuality are essential.
• Availability to work flexible hours, including mornings, evenings, weekends, late nights, and holidays.

Key Responsibilities:

• Promote the culture, values, and mission of Wingstop with integrity and honesty.
• Assist the General Manager in achieving store goals.
• Support operational excellence by driving sales and managing labor and food costs during shifts.
• Ensure a safe environment for staff and guests; foster a positive restaurant culture through respect, recognition, and rewards.
• Maintain composure during high-volume periods or unusual events, setting a positive example for the team.
• Build positive relationships with team members by understanding and addressing their motivations and concerns.
• Assist in all roles as needed.
• Provide excellent customer service with a guest-first attitude, responding to guest needs promptly.
• Follow cash management policies and ensure proper procedures are adhered to by the team.
• Resolve guest issues efficiently and positively.
• Maintain operational standards, report maintenance issues, and ensure facilities meet company standards.
• Use provided tools to coach, mentor, and develop team members, leveraging support from the Restaurant Support Center; ensure risk management standards are followed.

Knowledge, Skills, and Abilities:

• Genuine desire to serve guests.
• Calm and tactful demeanor in challenging situations.
• Ability to manage multiple projects with urgency and follow-through.
• Strong communication skills, both written and verbal.
• Interpersonal and conflict resolution skills.
• Leadership ability to manage, train, develop, and motivate a diverse, engaged team.
• Problem-solving skills and quick learning ability.
• Ability to promote team cohesion and represent the brand culture.
• Physical ability to lift, carry, push, or pull objects up to 50 pounds, stand for long periods, and work in a fast-paced environment.

Eligible candidates, assuming all criteria are met, will have access to company benefits such as:

• Medical, dental, and vision insurance for full-time employees.
• Life Insurance - $25,000 provided by the company, with health benefits options.
• PTO (Paid Time Off).

WINGSTOP - FWS is an independent franchisee and an Equal Opportunity Employer.