Shift Leader

El Pollo Loco, Inc.; Menifee (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a leading restaurant chain as a Shift Leader, where you'll oversee a team, ensure compliance with food safety standards, and contribute to exceptional guest experiences. This full-time role offers ample opportunities for career advancement, with a supportive training program and benefits including medical insurance and a 401(K) plan.

Benefits

Medical + Dental + Vision Insurance

401(K) Plan with match and immediate vesting

Flexible Spending Accounts

Basic Life and AD&D/Long Term Disability

Tuition Reimbursement Program

Meal Discounts

Qualifications

• Must be certified on all EPL SPECS positions or have 1+ years of restaurant supervisory experience.
• Must pass the EPL Food Safety Audit class upon hire.

Responsibilities

• Oversees Crew members in absence of management.
• Trains crew on policies and procedures.
• Ensures superior guest experiences.

Skills

Customer Service

Communication

Basic Math

Education

High school diploma or equivalent (GED)

Job description

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Have you ever envisioned leading a team to success or dared to help manage a million-dollar business? Well, here’s your opportunity to live the dream! Put your team-building skills to the test and bring us your passion, energy, and strong customer service skills. We’ll provide you with an excellent training program, great mentors, and an exceptional team to help you launch your career. The rest is up to you!

What’s in it for you!

We offer eligible Employees the following Benefits/Perks:

• Medical + Dental + Vision Insurance
• 401(K) Plan with match and immediate vesting
• Flexible Spending Accounts
• Basic Life and AD&D/Long Term Disability
• Tuition Reimbursement Program (General Manager and Assistant Manager only)
• Meal Discounts

Shift Leader Summary:

• Provides oversight to Crew members in the absence of the General Manager or Assistant Manager. Coaches, directs, recognizes outstanding behavior, and establishes priorities for Crew members during their shift.
• Trains Crewmembers on policies and procedures, ensuring compliance with food safety, security, quality, and cleanliness standards.
• Opening and/or closing the restaurant.
• Creating and ensuring superior guest experiences.
• Contributing to the achievement of cost and profit goals.

Requirements:

• Experience: Must be an EPL Crewmember certified on all EPL SPECS positions or have 1 or more years of restaurant supervisory experience.
• Education: High school diploma or equivalent (GED) preferred. Must pass the EPL Food Safety Audit (FSA) class upon hire.
• Communication: Excellent written and verbal English communication skills; second language a plus.
• Competencies: Basic math and computer skills, and strong customer service skills.
• Food Handler Card: Must have or obtain a Serve Safe Certificate at the time of hire.

Job Details:

• Work Hours: Full-Time hours, with some Overtime expected.
• Career Advancement: We promote heavily from within, with opportunities to develop from Shift Leader to Assistant Manager, General Manager, Area Leader, and beyond.
• Work Attire: EPL logo’d shirt provided, black slacks, and no-slip shoes required.

Company & Culture

For over 35 years, El Pollo Loco has dominated the market with its citrus-marinated fire-grilled chicken. From our first restaurant in 1980 in Los Angeles to over 450 restaurants today, we are committed to excellence in our products and our people.

The pay range listed is the expected hourly or salary rate, excluding benefits or bonuses, which vary based on experience, education, and location.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Restaurants