Shift Leader

Paycom; Saint Michaels (MD); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Low-cost Health Insurance

401k with company match

Tuition Reimbursement

Paid Time Off

Sick Leave

Job summary

Paycom is seeking a Shift Leader to support store operations, drive customer service, and coach staff toward meeting performance and profit goals. You’ll help hire, train, and develop team members, enforce food safety, and ensure brand standards in a fast, friendly environment.

You’ll lead by example, delegate tasks, complete daily paperwork, and work varied shifts including weekends. The role requires a high school diploma, supervisory experience, and strong communication and computer skills.

Qualifications

• High School Diploma or equivalent preferred.
• Successful completion of store training.
• Previous experience supervising others, preferred.
• Must be at least 18 years old.
• Computer literacy.
• Food service experience preferred, ideally in a managerial role.
• ServSafe certification preferred or successful completion of certification within 2 months of hire.
• Focus on customer service and teamwork.
• Effective communication with employees, customers, and vendors.
• Ability to lift up to 50 lbs.
• Reliable transportation.
• Ability to work all shifts, weekends and holidays as needed by the business, as well as work the site alone, as required.

Responsibilities

• Maintain and drive high standards and expectations around food quality, customer service, food safety and store cleanliness by empowering store employees.
• Provide superior customer service to all customers: greeting, assisting, suggest selling and thanking each customer.
• Assist with the hiring, training, and development of store employees.
• Motivate, encourage, and challenge staff by leading by example to ensure daily tasks are completed.
• Complete daily paperwork and computer entry in a timely manner as established by management.
• Assume responsibility for special assignments and projects as needed.

Skills

Customer service

Leadership

Communication

Teamwork

Problem solving

Flexibility

Education

High School Diploma or equivalent

ServSafe certification (preferred)

Tools

Computer literacy

Job description

Are you a customer service professional who seeks a leadership role and wants to work for a company that will appreciate your expertise in planning, staff development, and cost control? Apply today and start your new career! Let us know if you are open to 2nd shift and weekends too!The Shift Leader (SL) is responsible for supporting the Store Manager in the day-to-day store operations and is a key partner in meeting performance and profit goals while ensuring customer and employee satisfaction, brand standards and store profitability.The Shift Leader ensures exceptional customer experiences and supports our vision of being a \"Fast, Fresh & Friendly\" local convenience store.We offer a very competitive Benefits Package including but not limited to:Low-Cost Health Insurance – Full and Part time plans available.Career Advancement.Paid Time Off in addition to Sick Leave.401k with company match.Tuition Reimbursement annually.Responsibilities:Maintain and drive high standards and expectations around food quality, customer service, food safety and store cleanliness by empowering store employees.Provide superior customer service to all customers: greeting, assisting, suggest selling and thanking each customer.Assist with the hiring, training, and development of store employees.Motivate, encourage, and challenge Customer Service Representatives by leading by example to ensure all daily tasks are completed in the store. Appropriately delegate tasks to Customer Service Representatives and follow-up as necessary.Complete daily paperwork and computer entry in a timely manner as established by management.Assume responsibility for special assignments and projects as needed.If you are a natural leader with a passion for providing exceptional service, we encourage you to apply for this exciting opportunity.Qualifications:High School Diploma or equivalent preferred.Successful completion of store training.Previous experience supervising others, preferred.Must be at least 18 years old.Computer literacy.Food service experience preferred, ideally in a managerial role.ServSafe certification preferred or successful completion of certification within 2 months of hire.Focus on customer service and commitment to teamwork.Effective communication skills, with the ability to communicate with employees, customers, and vendors.Ethical, honest, trustworthy, respectful, compassionate, supportive, and patient.Ability to lift to 50 lbs.Reliable transportation.Ability to work all shifts, weekends and holidays as needed by the business, as well as work the site alone, as required.Working Conditions:Retail environment with occasional exposure to working conditions including dust, extreme temperatures, and potential contact with petroleum and/or cleaning products, etc.Spend much of the shift standing with frequent bending and lifting.In inclement weather conditions, employees may be expected to assist with efforts to maintain full store operations.