Shift Leader

Paycom - ATS; Glenelg (MD); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Low-Cost Health Insurance — Full and ½

401k with company match

Tuition Reimbursement

Paid Time Off + Sick Leave

Job summary

Paycom - ATS is seeking a Shift Leader to support the Store Manager in daily operations and drive performance, profitability, and customer satisfaction. Lead by example to ensure brand standards and superior service while managing staff and store procedures.

You will oversee hiring and training, delegate duties, and ensure tasks are completed on time. The role requires strong communication, teamwork, and a focus on food safety and cleanliness in a retail setting.

Qualifications

• High School Diploma or equivalent preferred.
• Previous supervisory experience preferred.
• Must be at least 18 years old.
• Food service experience helpful, especially in a managerial role.

Responsibilities

• Maintain high standards for food quality, customer service, safety and store cleanliness.
• Provide superior customer service to all customers.
• Assist with hiring, training and development of store employees.
• Lead by example, delegate tasks and follow up with staff.
• Complete daily paperwork and computer entry as directed by management.
• Handle special assignments and projects as needed.

Skills

Customer Service

Leadership

Staff Development

Cost Control

Communication

Teamwork

Computer Literacy

Education

High School Diploma or equivalent

Tools

POS system

Job description

Are you a customer service professional who seeks a leadership role and wants to work for a company that will appreciate your expertise in planning, staff development, and cost control? Apply today and start your new career!Let us know if you are open to 2nd shift - 3:00 p.m. to Midnight and weekends too!The Shift Leader (SL) is responsible for supporting the Store Manager in the day-to-day store operations and is a key partner in meeting performance and profit goals while ensuring customer and employee satisfaction, brand standards and store profitability.The Shift Leader ensures exceptional customer experiences and supports our vision of being a \"Fast, Fresh & Friendly\" local convenience store.We offer a very competitive Benefits Package including but not limited to:Low-Cost Health Insurance – Full and Part time plans available.Career Advancement.Paid Time Off in addition to Sick Leave.401k with company match.Tuition Reimbursement annually.Responsibilities:Maintain and drive high standards and expectations around food quality, customer service, food safety and store cleanliness by empowering store employees.Provide superior customer service to all customers: greeting, assisting, suggest selling and thanking each customer.Assist with the hiring, training, and development of store employees.Motivate, encourage, and challenge Customer Service Representatives by leading by example to ensure all daily tasks are completed in the store. Appropriately delegate tasks to Customer Service Representatives and follow-up as necessary.Complete daily paperwork and computer entry in a timely manner as established by management.Assume responsibility for special assignments and projects as needed.If you are a natural leader with a passion for providing exceptional service, we encourage you to apply for this exciting opportunity.Qualifications:High School Diploma or equivalent preferred.Successful completion of store training.Previous experience supervising others, preferred.Must be at least 18 years old.Computer literacy.Food service experience preferred, ideally in a managerial role.ServSafe certification preferred or successful completion of certification within 2 months of hire.Focus on customer service and commitment to teamwork.Effective communication skills, with the ability to communicate with employees, customers, and vendors.Ethical, honest, trustworthy, respectful, compassionate, supportive, and patient.Ability to lift to 50 lbs.Reliable transportation.Ability to work all shifts, weekends and holidays as needed by the business, as well as work the site alone, as required.Working Conditions:Retail environment with occasional exposure to working conditions including dust, extreme temperatures, and potential contact with petroleum and/or cleaning products, etc.Spend much of the shift standing with frequent bending and lifting.In inclement weather conditions, employees may be expected to assist with efforts to maintain full store operations.