Shift Leader

Firehouse Subs - Franchise; Rockingham (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading restaurant chain is seeking a Shift Manager to oversee operations during designated shifts. The role involves ensuring compliance with regulations, managing profitability, and leading the team to provide excellent guest service. The ideal candidate will have strong leadership and communication skills, and a commitment to the company's mission of hearty food and heartfelt service.

Qualifications

• Accountable for profitable operation of a designated shift.
• Participate in hiring, training, and disciplining employees.

Responsibilities

• Ensure compliance with regulations and company policies.
• Maintain profitability by managing food cost and labor.
• Provide leadership to meet guest service and quality standards.

Skills

Leadership

Communication

Job description

REPORTS TO: General Manager

POSITION SUMMARY STATEMENT:

This position is fully accountable for the profitable operation of a specific shift designated by the General Manager while adhering to all company guidelines and regulations.

1. Ensure the restaurant is in full compliance with all local, state, and federal regulations, including health regulations, hour and wage regulations, age restrictions, fair employment practices, ADA, and other legal requirements.
2. Ensure knowledge, adherence, and enforcement of all Firehouse Subs Policies and Procedures.
3. Maintain the profitability of the business by managing shifts within established guidelines for food cost, labor, controllables, utilities, and sales growth.
4. Provide leadership to the restaurant team to consistently meet standards of superior guest service, quality, and cleanliness, while embracing the Firehouse Subs culture, mission, and vision.
5. Assist the GM in coordinating and implementing current operations game plans and company initiatives in a profitable and timely manner.
6. Participate in interviewing, hiring, training, and disciplining employees under the guidance of the GM.
7. Ensure all required programs, reports, and legal documents are accurate, complete, and submitted on schedule.
8. Actively participate in all Public Safety Foundation initiatives.
9. Represent Firehouse Subs professionally and positively at all times.
10. Communicate effectively with the GM/Owner regarding any issues that may impact the business.
11. Work on your feet for up to 13 hours at a time.
12. Lift up to 50 lbs as needed.
13. Perform any other duties assigned by the GM/Owner.

Firehouse Subs is a restaurant chain passionate about hearty and flavorful food, heartfelt service, and public safety. Founded in Jacksonville, Florida, in 1994 by brothers and former firefighters Chris Sorensen and Robin Sorensen, the brand is built on decades of fire and police service, offering hot, hearty subs with high-quality meats and cheeses, and a commitment to saving lives through the Firehouse Subs Public Safety Foundation.

The founders are committed to their craft, and the brand is a family of franchise operators sharing a passion for generous service and community involvement. Firehouse Subs was named the No.1 brand in the restaurant industry supporting local community activities for three consecutive years, based on recent consumer data. The company and its suppliers donate a portion of sales to the foundation, with a minimum of $1 million annually.

Our mission is to uphold our commitment to:

• Hearty and flavorful food
• Heartfelt service
• Public safety

This franchise is independently owned and operated. Applications are directed to the franchise restaurant, and all hiring decisions are made by the restaurant management. Inquiries should be made directly to the restaurant, not to Firehouse Subs Corporate.