Shift Leader

CKE Restaurants, Inc.; St. Pauls (NC); On-site; USD 25,000 - 40,000; Part time

Job summary

An established industry player is seeking a dedicated Shift Leader to enhance the restaurant's operations. This role involves assisting management in ensuring high-quality customer service and effective team performance. The ideal candidate will possess strong leadership skills and a solid understanding of restaurant management. Join a fast-paced environment where your contributions directly impact customer satisfaction and operational success. This position offers a unique opportunity to grow within the restaurant industry while working alongside a committed team. If you are passionate about delivering exceptional service and leading a team, this role is perfect for you.

Qualifications

• 2-3 years of experience in restaurant management.
• Strong planning, time management, and problem-solving skills.

Responsibilities

• Assist the General Manager with management activities.
• Ensure Crew Persons and Team Leaders meet job expectations.
• Maximize sales and profits while minimizing costs.

Skills

Restaurant Management

Customer Service

Team Building

Problem Solving

Planning and Time Management

Analytical Skills

Bilingual Skills

Education

High School Diploma or GED

Job description

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Position Summary
The Shift Leader is responsible for assisting the General Manager or Person In Charge (on duty) with management activities and duties. This role works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant’s business plan and ensures all Crew Persons and Team Leaders are performing their job responsibilities and meeting expectations in all areas of their job description.

Essential Functions
May perform any or all of the following duties:

• Consistently provides a quality product and customer service experience that delivers total customer satisfaction
• Strives to improve the skills and performance of all Crew Persons
• Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities
• Complies with all Company policies and procedures regarding business and personnel practices
• Models and encourages Company shared values
• Demonstrates oral and written communication skills; communicates effectively with various contacts (internal and external)
• Attends training to remain current on industry trends
• Participates in company meetings, webinars and conference calls
• Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements

Position Qualifications/Core Competencies
Must possess approximately two (2) to three (3) years of any combination of experience and/or education that demonstrates a commanding knowledge of restaurant management.
High School Diploma/General Equivalency Diploma (GED) required.
Must have excellent planning and time management skills.
Must have team building skills.
Must have investigative and problem solving skills.
Must have ability to troubleshoot cash handling problems.
Must have reliable personal transportation, a valid driver’s license and proof of insurance.
Must have a telephone or other reliable method of communicating with the restaurant. Must be accessible to meet the restaurant’s needs and maintains an open door policy.
Bi-lingual skills a plus.
Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results.

Work Environment
Fast paced environment working with kitchen equipment in tight quarters

Physical Demands
Stand for long periods of time
Bend and stoop
Work around heat
Able to lift 50 – 75 lbs. comfortably
Work with various cleaning products

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Management and Manufacturing

Industries

• Restaurants