Shift Leader

Insomniacookies; Richardson (TX); On-site; USD 16,531 - 24,796; Part time

Benefits offered by this job

Flexible part-time schedules

Excellent training & mentorship

Job stability with a rapidly growing &

Achievable growth/promotion

Fun team environment

Free cookies with every shift

Job summary

Insomniacookies in Richardson, TX seeks a Shift Leader to captain bakery operations during day or night shifts. You will lead the cookie crew, ensure outstanding customer service, manage cash, and maintain a safe, clean environment.

You will mentor teammates and uphold standards while promoting a fun team spirit. Flexibility for part-time schedules and opportunities for growth are highlighted, along with training and a reputation for delicious cookies.

Qualifications

• At least 1 year of working experience in a customer service focused role.
• Point of Sales systems experience.
• Outstanding communication, time management, and people skills.

Responsibilities

• Provide excellent customer service and quality products to guests throughout their experience in our bakeries.
• Support store leadership by maintaining operations during your shift, communicating information, monitoring production, and coaching team members.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the crew.

Skills

Customer service

POS systems

Communication

Time management

People skills

Leadership

Detail oriented

Team motivation

Job description

As a Shift Leader at our Richardson store located at 3000 Northside Blvd., Ste. 300., Richardson, TX, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

SOME OUR SWEET SHIFT LEADER PERKS

• Flexible part‑time work schedules
• Excellent training & mentorship
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient
• Detail focused and results-oriented
• Ability to lead-by-example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed